Residence Inn Richmond Northwest

I was warmly greeted by the Asst. General Mgr. Matthew Wiler and quickly registered in. When the first room offered was not to my liking, he worked with me to find a more suitable alternative on a higher floor.

Spent four days with family in October. The hotel is going through a renovation but the staff did a wonderful job of making sure we were inconvenience in any way. The staff were friendly and very helpful, especially Matthew at the front desk. The breakfast offered many choices and the food was excellent.

Had a perfect stay from the time we were greeted at the front desk to the time we checked out. Even though the hotel was was under renovation at the time we didn't hear any construction at all and our room was spacious and clean. Matthew truly went out of his way to make sure our family was taken care of, thank you Matthew!! I look forward to staying at this hotel again and would recommend it to any traveler as well.

Cheryl was amazing and super nice and went above and beyond . I really appreciate this service and left me feeling appreciated and looking forward to coming back. Thank you

Matthew the Manager was fabulous! Helpful, kind, and funny even when we had a couple challenges. He addressed them quickly and professionally.

We traveled from NH to Short Pump for a wedding and were welcomed by the most friendly face I’ve met at a hotel. Matt was so welcoming and informative for our family it felt we had known him for years. His customer service is top notch and puts his guests needs above all else. He made every guest feel like a friend even on a packed weekend. He gave us great recommendations on food and sites to see while we were here and made sure we were happy throughout our stay. The rooms were very big and clean which topped it off as a great wedding weekend. Thank you Matt.

Size of room. Homey atmosphere.

Construction in back.

The front desk staff was fantastic! The hotel is undergoing a long overdue renovation & the parking is not great (construction material takes up a large area). Once the renovation is complete, it will be a nicer facility. The breakfast menu needs a "freshening" (the same souffle 3 days in a row) & not much variety. The location is good for visiting the west end & the interstate is minutes away. The room was clean & comfortable.

Stayed here for 3 nights on a business trip. Comes with the breakfast. Matthew and Cheryl are the best + brilliant hosts.

I have been a returning guest at the Residence Inn Marriott (3940 Westerre Pkwy) during multiple recovery periods, and I can confidently say this location consistently exceeds expectations. As someone recovering from cancer surgery with mobility challenges, the accommodations and staff support have been exceptional. The team demonstrates genuine care—from Matthew Wiley's hands-on management style to Clara's attention to room readiness and guest safety. The facilities are well-maintained with quality bedding and accessible showers. The breakfast service, led by Seme, is excellent, and staff proactively ensures guests don't miss meals. Luke's leadership creates an environment where the entire team operates professionally. The housekeeping staff maintains impeccable standards. This hotel provides the privacy and comfort essential for medical recovery. Highly recommended for extended stays requiring supportive service.