Residence Inn Richmond Northwest

The family suite was perfect for my family's needs

The entire staff was helpful and friendly and great location.

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.

Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting

Guests beware! The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey

A below par Resdence Inn stay (room cleanliness & problems).

The breakfast had good variety. Everything was tasty. The staff did a good job.

Very satisfied with room and amenities.

Staff was friendly. Breakfast was good.

Room was dirty, certainly not worth the price. We booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to use it.