Shangri-La Hangzhou

The location of the hotel is unique!! Also this is a historical building with beautiful atmosphere and surroundings. The room they gave us was huge with high ceilings and beautiful windows looking at the lake. I hope to return soon

it is a little outdated but to be honest for me it was a plus!! the place has character!

Lovely staff and excellent location

The hotel is dated and the carpet smells.

Everything was very bad except location

Location only

Excelente ubicación

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.

Staff was helpful. I was trying to organise a birthday party for one of the group. Came out quite well. The rooms are clean and well kept, but needs updating.

Needs some updating and refurbishment.