The Westin Cleveland Downtown

I had the pleasure to meet Dedo Dixon at the Westin Hotel downtown Cleveland while I was staying there. I’ve been staying at Marriott’s for 35 years and I have NEVER met such a great person before at any Marriott. I was going through so much while I was there, I was a little depressed and couldn’t stop crying. Mr. Dixon should own a fleet of hotels because the empathy that he had for me is unmatched. He took the time out of his work day to make sure that I was ok mentally before leaving that hotel. I hate that he doesn’t live in Cleveland Ohio because I hate to see him go. I will be staying at The Westin Hotel from now on.

First of all, Dedo the Manager was incredible. Everytime he saw me, he stopped, remembered my name, said hello and went out of his way to make sure our stay was great. I've travelled to over 60 countries, have stayed in Marriott properties all over the world, and this hotel is one of my favorites- for the staff alone! Great work Dedo and team!

Great location, but parking was a nightmare and super expensive. Over $100 for 2 nights. No other options available during winter.

Couch had a tear in the front cushion, for the price I’d expect better quality. There was no included breakfast, again for the price I’d expect there to be.

Hotel was decent.

Room had mold, loud and could hear elevators all night, ease of checking in and out was less than competition. Pillow cases were rough especially compared to rest of bedding.

Location was good.

That our bill was $100 more than it said it would be when we booked it. After checkout a $100 charge showed up on my credit card while I was still in the lobby and the same person I had just checked out with couldn't explain it!

Clean & comfortable

Room was expensive

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