The Westin Cleveland Downtown

That you double charged me I paid through booking.com and then you charged me again so instead of paying 351 for my room I ended out being charged 700 for my room after telling the check out clerk and calling still got double charged

The bed, blankets and pillows were comfy. The room was nice, nothing too spectacular about it. The location of the hotel worked out good cause it's really close to Rocket Arena.

The door to the room was kinda dumb. It needed to shut quicker. I also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and I couldn't find the number to call the front desk to have them call the room to tell them to be quiet.

I did NOT like that "Parking on site" was $50 extra with no prior disclosure. Waitress at breakfast advised RnR HOF was closed + confirmed by front desk - HOF was actually open.

Clean The gentleman that welcomed everyone & gave an encouragement to each person for their day, was awesome to hear. Lady that did our free breakfast was a delight.

Bed horrible husband & I didn’t care. Our backs were hurting.

Location to Rock and Roll Hall of Fame

Having to pay for parking, no other food choices searby

Really great staff. I didn’t catch his name, but he worked in the mornings and called everyone “my friend” and addressed everyone who came through the lobby telling them to have a good day, good weekend, etc. He was just a gem! The room was beautiful, clean, and had just enough space for me to spread out.