Thistle London Heathrow Terminal 5

The room's air conditioning was excellent and worked very well. The breakfast itself was good, and the restaurant staff were outstanding—very friendly, helpful, and professional. I also noticed that the hotel's website states that breakfast is complimentary. However, in reality, breakfast is not free for adults. It costs £12 if booked in advance and £16 if purchased on the same day. Because of the poor communication and the lack of information provided by the receptionist about the breakfast policy, they only charged me for my breakfast and did not charge for my 11-year-old daughter's breakfast. One additional point is that the airport shuttle bus costs £8.50 per person, but it does not have air conditioning, which made the journey quite uncomfortable, especially during warm weather.

The staff member who checked us in was named Mercy. Unfortunately, the check-in experience was very poor. She did not provide us with any information that breakfast would be cheaper if purchased a day in advance. When I asked her where our room was located, she refused to explain how to get there. I was traveling with four suitcases and my 11-year-old daughter, yet I had to carry all the luggage myself through a long corridor because she gave me no directions or assistance in finding the room. In addition, she did not provide any information about the Wi-Fi service in the room.

Close to T5, the pod, comfortable hotel, very good breakfast

Clean rooms, good beds, great views in restaurant. Good transport connections to T5

Thin walls and too much ping and ding in the restaurant

Great position for t5 the pods were fantastic

Room needed some refurbishment looked a bit tired

Location with spectacular views from the restaurant/bar. Amazing for airplanes lovers. Great room size, and very clean. Staffs very professional and friendly. Highly recommend it.