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8.4 / 10 Guest Rating

Mercure Haydock Hotel

Penny Lane, Haydock, gb

Mercure Haydock Hotel - main view

About the Property

Luxurious Accommodation and Spa
Indulge in a stay at our 4-star luxury hotel and spa, housed in a charming Georgian mansion surrounded by picturesque gardens.

Leisure and Wellness Facilities
Unwind at The Otium Leisure Club, offering an array of amenities including an indoor heated pool, sauna, gym, and steam room for a rejuvenating experience.

Culinary Delights
Savor delectable home-cooked cuisine at Beechers Restaurant, complemented by a diverse wine selection. For a more casual setting, The Conservatory Bistro and Lounge Bar offer light snacks and an extensive drinks menu.

Book your stay at Mercure Haydock Hotel for a perfect blend of relaxation, fine dining, and convenient access to nearby attractions.

Facilities & Amenities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The hotel restaurant may require advance reservation in December, due to Christmas functions. Bar snacks will be available in the conservatory area, as an alternative. Please note that the hotel has a marquee and occasionally guests can hear the noise from functions until approximately 12:30 a.m. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent2536 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness7.4
Service10.0
Location8.9
Room Quality6.9
Amenities8.9
Value for Money8.4
Food and Beverage6.9
Overall Experience9.9

Select topics to read reviews

B
BengbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 20, 2026

"Shouldn't be a 4 star hotel"

3.0

Location, court yard, bar Helpful staff downstairs who put By Election on TV Nice staff behind bar too

Double bed was two single beds pushed together. Mattress was very hard. Aircon didn't work. Room phone didn't work No late checkout available Bathroom smelt of sewage When I complained on checkout day, the receptionist was not apologetic. Instead she basically said that I never wanted the room anyway and that I was trying to get a refund the evening before. This was true because I was made aware that there was a school prom happening that evening and that there would be loud music until 12pm. I only booked the room the night before and you can only cancel upto midnight the day before you arrive. I was told about the prom the same day I was arriving. However, this was not a problem in the end, because I was sat in the lounge with about 12 other people watching the By Election results on the TV until 3am. Everything else about the hotel was fine. It was just the room. It should be 2 star or 3 star and most definitely not a 4 star hotel. The outside window sill of the bedroom was also horrendous. Peeling paint etc. It needs a good overhaul. The receptionist did however offer me a 20% refund which I negotiated to 50%. I was also promised an email receipt showing my refund, which I never received, despite asking for it again by sending a message through booking.com

Helpful?
N
NeilgbGB
Verified booking
couple
Standard Room
Stayed in Jun 19, 2026

"Good"

5.0

Location

Mouldy bathroom hot tub not working

Helpful?
L
LauragbGB
Verified booking
family_with_children
Standard Room
Stayed in Jun 18, 2026

"Exceptional"

10.0
Helpful?
D
DalegbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"Ideal stop for Haydock races"

10.0

Location, friendliness, pool and facilities.

Helpful?
I
I9200ZYiainm
Verified booking
Solo travel
Standard Room
Stayed in Jun 17, 2026

"Unprofessional and Inconsiderate Check In"

2.0

I'd had a long drive so hoped to have a nap before my appointments this afternoon. The room wasn't ready for published check-in at 2pm. Laris invited me to wait in the bar area so that I could be checked in when ready - she'd let me know, this seemed acceptable. I checked in my car and she informed there was no charge for overnight parking. I kept myself in view, moving once due to the TV screens being a nuisance. Come 3pm, I thought I had better check for any update so revisited the reception and waited for Laris, since she had dealt with me earlier. She busied herself elsewhere / in the back office and ultimately I was blanked. Like we'd never spoken. Her colleague offered to check me in which I proceeded with. I mentioned that I felt ignored, like I was invisible which her colleague apologised for. Despite standing right next door to Laris, who continued to ignore me. If I was forgotten, that's not an issue, but how does a customer feel if they are completely ignored and blanked by someone they've spoken to an hour prior. Not valued at all

Helpful?
B
B4121WRmartind
Verified booking
Business
Standard Room
Stayed in Jun 16, 2026

"Vivienne is super friendly and helpful"

10.0

Vivienne is always really really helpful and very accommodating when myself and others visit for work purposes. Always on hand and her customer service is amazing.

Helpful?
P
paulmF7480VD
Verified booking
Business
Standard Room
Stayed in Jun 16, 2026

"Great place to work from"

10.0

The staff are always really helpful and attentive. Jodie today brought over our coffees and was really pleasant and friendly

Helpful?
S
Sunshine29716368488CARMARTHEN, CARMARTHENSHIRE, WALES
Verified booking
Friends getaway
Standard Room
Stayed in Jun 15, 2026

"OK FOR ONE NIGHT"

6.0

One overnight stay: PROS: Nice room. Very comfortable large bed. Well designed bathroom with excellent shower. CONS: Dinner: Starter - Breaded mushrooms with garlic mayonnaise - tasteless. Pork Terrine - passable but croutons tooth breakably hard Mains; Fish with chips. Small portion of fish. Gammon with egg and vegetables. Gammon no thicker than bacon, very dry and tough. Dessert: Chocolate brownie with ice cream ok. Eton Mess: Edible.

Helpful?
C
CarlagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 14, 2026

"Good"

5.0

Friendly breakfast staff.

The settee bed was terrible - mattress incredibly thin and frame weak. My 11-year-old son ended up having to sleep in bed with us and my 8-year-old daughter had a bad back in the morning due to the springs digging into her. Indoor pool was murky amd didn't look clean. Pool staff member was rude.

Helpful?
C
ClivegbGB
Verified booking
couple
Standard Room
Stayed in Jun 12, 2026

"Very Good"

7.0
Helpful?