Travelodge by Wyndham Cleveland Lakewood

This is without hesitation, the worst experience from any stay chosen from the hotels.com app. I would like a full refund. Upon arriving apparently they were short staffed, and we were ‘helped’ by the maintenance man. He gave us 2 key cards, neither worked. Because the maintenance man doesn’t know how to program the key cards, he gave us A MASTER KEY, this is not a joke. Upon entering this filthy room, we were completely disgusted by the dirt, no bed spread, no phone, no alarm clock, no towels, notes in the table from a previous guests. We were in town for an Eric Clapton concert and needed to head to the arena. When we returned, the remote didn’t work for the tv, so I requested another room. It is now around 3am, the clerk gave us the one ‘available room’ (apparently this is know as an hourly sex hotel, which we learned at lunch the next day when the bartender told us how sorry he was that we were staying there) . The room he gave us was a handicap room. The bathroom door didn’t shut, again no phone or clock, someone’s leftover food in the fridge, something on the floor?? Completely disgusting. I tried to speak to a manager but, the new employee clerk said that they didn’t have one at the moment. I took some pictures that I hopes I be able to include.

Close to downtown with out the downtown price but paid our dues anyway. Had to be moved 3 times. All rooms were dated, had dirty carpet and had not be cleaned. The icing on the cake was the condom wrapper on the floor and used wet towel hanging on the bathroom door. The attendant blamed housekeeping. Travelodge should be concerned about their brand and standards but clearly are not. Dont stay there!

Overall the hotel was clean….however the door did not lock from the outside…we were told the light just didn’t come on when you swipe the key card. Then when we asked the front desk about it they said didn’t I tell you that. We could atleast lock the door from the inside while sleeping. Outdated place needs some new paint and carpet. Also no fitted sheet on the bed and no comforter just a thin almost like sheet to cover up with.

Staff didn’t communicate about a room change. Deadbolt didn’t work and night shift called police because of staff miscommunication. No towels. Toilet leaked, no lights outside. Tv didn’t work. Would not adjust bill after getting woke up at 3am.

Worst hotel i ever stayed at. Half the lights in the room didn't work, the mattress was filthy as well as the entire room. They had no clean linen or towels in the building was told washers where broke and no discount on the room at all

Room was dirty. Dirty used tissues and medical gloves on floor near bed. Empty water bottles under nightstand. Tried to get a refund. Manager Elizabeth White refused to respond to emails or return phone calls. Staff not cooperative at all. Would never recommend this place and Expedia should not be associated with them

Constant noise and multiple knocks on the door. Including someone who just opened the door. Thankfully the chain was on.

Such a terrible place, we were there for an hour before decided to leave to another hotel. Building is very old and not renovated whatsoever. First room we were put in the AC did not turn on, we were told it would kick on after some time and that the front desk worker had checked all the rooms that morning. We left for lunch to give it time to kick on and when we returned it still had not. I asked to move rooms as it was muggy and the bathroom was not completely cleaned out. We were moved one room down and when I attempted to use the key it did not work. Attendant remade the keys and attempted himself still with no luck in opening the door. He used the master key and it had worked, so he told us we would need to get someone to open the door for us every time. We got in the room to settle in and when we used the bathroom there was a very old and dirty bra hanging on the back door. Makes it hard to believe these rooms had been properly cleaned anytime recently. After all that we had decided we were uncomfortable and frankly disgusted with the place. We checked out and no compensation was offered or accepted when I asked. I understand this is a cheap option, but with the way they run this place it should be charged by the hour. Very disappointed in every aspect of the experience with this hotel. I had left my information when I was told there was no management on site and was never reached out to.

Room was stinky on ground floor. My parents wanted ground floor and there was no lift for other floors and my father had knee problems. Upper floor rooms were ok.