Travelodge by Wyndham Cleveland Lakewood

This was the worst experience i ever had with a hotel. It started with front desk manager, wanted to charge 100.00 early check in at 3:00 and the room wasn't even ready. It clearly states on a sign by front desk check in 3:00 check out 11:00. She was the rudest front desk manager i ever encountered. We finally check in at 4 and the room was filthy, my daughter refused to get a shower cause it was so bad. Mirror in bathroom was broke, an awful smell. For 500.00 a night it was a total rip off. Wyndham should be ashamed of themselves.

There was not a lot to like about the place. We arrived at 3 because that what the site said we could check in. Got there at along with a few other people was told we couldn’t checking till 4 the rooms were not available. If we wanted a room early it would be an extra 100 and we already was pay 500 for a room a night. We were there to see a concert that started at 5:15. Was to catch an uber at 4:15. Meaning while waiting to get a room several people were complaining about there room how doors didn’t lock or there key didn’t work. That also happened to us and the dead lock on. The door fell off the wall. Not a happy camper staying there. Would have stayed somewhere else if they were charging ab1000 bucks elsewhere. So stay at your risk. The staff did try there best to accommodate us

That things were broken and not working properly

If I could give zero stars I would. Bed bugs, trash all over, filthy floors, filthy bathroom blood on the sheets.

No rooms were ready, we called ahead to see if we could check in early and were told for $100. Check in was at 4 and no rooms ready still at 4:45 when they checked me in after waiting in line behind people in the same situation. Staff outside of manager were rude. This place should probably just be levels. Room not clean they did not provide towels not that I would actually want to use the bathroom.

This place was bad from the start. Check in was supposed to be at 3. We arrived around 2ish. Normally the charge $20 or $25 (not sure which) to check in early & you can use card. They told us we could check in early for $100 cash. Seems super fishy. Since we didnt pay the $100, here was no check in till 4. We arrived back around 3:30 & there were multiple people waiting to check in. So instead of starting to get people in they waiting til after 4. Almost everone was there for a concert that night. We were all late. Once they started to check people in, it didnt last long as after the 1st person there were no more rooms available. How does this happen? Check out is at 11am. We are now at 430pm & no rooms are ready? When asked about some money back for any of the inconvenience, we were told NO. They arent allowed to refund. We waited for our room while others were given rooms that werent cleaned yet just to change quick and leave for the concert. We get to our room and it was just ok. It looked like a rundown room from a 90s movie. The lock on the door was missing, the bathroom still had hair in the tub and there was stains everywhere (beds, chair, curtains, bathroom shower curtain). Im glad we were only there 1 night. I honestly wouldnt recommend this place to anyone unless it was a last resort. There isnt even a bathroom in the lobby to use while you wait to check in. Travelodge, never for me again. I still think the upcharged price of $100 to check in early was a scam!!

Front desk staff extremely unprofessional, rude and did not help us in any way. I’ve never been spoken to so rudely. We paid for early check in (supposed to be 1 pm). We were not allowed to check though. We left and came back at 4:00 for regular check in time, but our room was not ready until 5:30 pm.

Dirty pillows, one towel for three people, understaffed

Was told early check in was $23 when I called on Wednesday for my Saturday stay but when we arrived early we were told $100. Came back at 4 and rooms were not ready, so not sure what that $100 would have done. Girl working desk very rude, night guy drinking Busch light there. Had to leave our stuff and head out to concert. We couldn’t even get into the room until after 5! We asked them to not throw away our food/even left a note to double confirm it and they still threw it out. We had no towels and our stuff moved. They Left someone’s old tooth brush along with other trash in our room too. Our key cards didn’t work when we came back that night. Random iron board in the room. The staff was just rude and under prepared for this weekend. Breakfast is a joke there, cold stuff left opened & 2 options- cereal and old bagels…area needs cleaned. The door to our room doesn’t fit inside the frame of wall so we heard everything and light from hall came through. We will not be back. The positive? The beds were comfortable.

We paid for the hotel online and when we got there early we could only check in early if we paid $100 cash only. No keys would be given until they had $100 cash. People in front of us paid online for early check in and were told their payment had not gone through yet so they had to pay $100 cash. This is only due to the fact that everyone was in town for a concert or ball game and they knew people would pay it so that they wouldn’t have to wait until 4pm to check in. Which by the way, the sign above the front desk said check in time was 3pm. But no, that sign was wrong and it’s 4pm unless you pay $100 cash. No towels in room when we got in but there were coffee packets with no coffee maker to make it in. Dirty. Large air conditioner couldn’t cool down a small room. But the positive is that it’s a great neighborhood that’s quiet and we felt safe. About a mile down the road are great restaurants and shops. Close to the train if you decide to take that downtown.