River Terrace Resort & Convention Center

Place to sleep

Arrived late at night, tired. Was given a room at the far end of the resort. After driving to my room, I find that neither room key would open my door. Walked back to check-in and they gave me two more. Walked back and neither of those keys would work. Drove back and demanded they give me a closer room or a refund so I could go some place else. They finally got me a room that I could get in to. Was not happy with stay.

Close to strip and aquarium. Stream along side it was pretty. Was told a bear played in the stream for 3 hours 1 of the days we were away from hotel.

Its dated and a ramp to walk up to get to 2nd floor room.

I really liked the walking distance to the main strip in Gatlinburg. There were numerous good restaurants and shopping within walking distance. The fact that it was pet friendly was a plus for us.

The carpet on the floor was dirty. After walking around in the room with no shoes or socks the bottom of your feet would get dirty. The tub/shower needs to be updated, looks old. The railing on the balcony is rusted and could become a safety issue if it is not already.

We loved looking over gatlinburg and the bears

The walk to the pool

We come to the area once a year for my wife's company picnic in Dollywood. This year we wound up staying at this hotel because my sister received a free night stay offer through a program she is a member with. Let me just say we were all glad it was free!! I was nervous when we first pulled up. The sign looked as if it was 60 years old and had survived a tornado. However, once in the lobby, I became a little hopeful because it was nicely decorated and the staff was really friendly/helpful. I will say despite their friendliness, there was a gentleman we had to go through at a different desk to get our parking pass and he was VERY pushy about his timeshare seminar!! Anyway, that hopeful feeling I had quickly disappeared we made our way to our room. It had a nice view but that's about all I can say! The room was not only outdated but everything was very worn down. We didn't linger in the room long before we left to hit the strip and I have regrets because by the time we got back and realized that there were no blankets other than the sheets on the bed, we were screwed! Also, the hotel sign says 2 pools and there is a photo on all platforms of this lovely pool along the river with a hot tub and gazebo next to it...yeah that doesn't exist! There was 1 tiny rinky dink pool that I don't even recall seeing in any photos online. There was a nice lounge area before you got to the pool that we did enjoy but again, it really needed some updating/upkeep. For example, there were light posts lining the railing and multiple posts were broken, leaning, or had the lights hanging off of them. The outdoor sofas had cushions missing and fire pits with missing knobs! Anyways back at the room we attempted to go to sleep but none of us could get comfy. Between the lack of blankets, air unit issues, and the hard beds no one got any rest. Then in the morning when we went to shower we found that the tub didn't drain! I have to say it's a real shame this place sucked so bad because the location is wonderful!! I guess you can't have it all but I'm just lucky we didn't spend any money staying here. So before you spend your money, you need to be aware that this place is ghetto!!!

staff oustanding