Wyndham Lancaster Resort and Convention Center

Price

Check out time.

We paid a premium price for a pool view balcony room. We were not notified that the balcony would be shared between 3 guest rooms. Upon arriving, the balcony and all balcony furniture was covered in LAYERS of dust and dirt. It got all over my kids clothing and hands/feet. We were unable to use it at all. Wyndham, please specify to your guests and notify them that they will be in a shared space. Also, please clean the outside space of your rooms, especially when you are up charging guests for those specific rooms.

Pool

Everything was good

We couldn't check in even 15 mins early or use any of the facilities.

We had the greatest experience staying at the Wyndham Lancaster! We originally were supposed to be staying at the Dutch Wonderland Inn and at 1 o’clock in the morning our room was infested with bugs at the inn so we went up to the Wyndham hotel they were able to get us a room for two nights and they could not have been more accommodating and kind in a really bad situation. We had a room right out to the pool and our kids couldn’t have been happier! everything was clean and immaculate. We went to the park and when we came back, our room was spotless. The pool was gorgeous and they even had a bar and a DJ and Special knicks showing on the big screen by the pool. We were so impressed and we can’t wait to go back! They saved our family weekend vacation!

Close to Dutch Wonderland

Indoor pool was small and water was hot.

Great pool and playground

Ac couldn't keep up with the temp, warm in the room.

Excellent

Everything liked

We picked this hotel because of the outdoor pool and its closeness to Dutch Wonderland. I’m not one to complain about a hotel, it just really bothered me that we paid about $270 for a 2 night stay and the service didn’t feel up to par. The first full day we stayed here, we went to Dutch wonderland at about 10:30 am and came back to the room at about 3-3:30 pm. When we got back to the room it wasn’t cleaned, this part didn’t bother me because maybe someone forgot which is acceptable. We are all human. So about 3:40 ish, There was another lady cleaning the room next to us and I mentioned to her that our room still wasn’t cleaned. She told me she’d get someone over to clean it, I told her we are going to head to the pool in the hopes that us being out of the room would make cleaning it easier. We go to the pool and come back to our room a little after 5 and the room still wasn’t cleaned. I had to call the front desk and let them know we needed more towels and more soap for me, my wife and 2 kids to shower because our room was still untouched. Finally someone comes to drop off towels and soap, and we ask that lady if she can take the trash we had in our room. She leaves but never comes back. We had to leave our used towels in front of our door for them to get taken (which we left out before we left for dinner at 5, when we called and wasn’t taken until the next morning) and brought our trash to the front desk asking where we should put it. The combination of interactions between the lady at the front desk and the lady who brought towels to us, it just felt like when we asked for these things we felt like a nuisance and they didn’t seem concerned. I was very upset. We will definitely not come back when we visit Dutch Wonderland again.