Dreams Macao Beach Punta Cana - All Inclusive

el desayuno es excelente la ubicación muy buena La atención del personal es de primer nivel. Todos son muy amables y preocupados del cliente.

Beach

Our experience at Dreams Macao Beach Punta Cana was unfortunately very negative, to the point where we had to end our stay prematurely. Overall, we were extremely dissatisfied with the level of service, the cleanliness of the resort, and most notably, the food. The quality of the gastronomy across the entire resort was simply deplorable. It wasn't just one place — the food in every single restaurant was incredibly bad, completely bland, and obviously prepared from cheap, pre-packaged ingredients. The biggest disappointment was the hotel's supposed "Italian" restaurant, which honestly should be closed down. It had absolutely nothing to do with authentic Italian cuisine. Instead of fresh, quality ingredients, we were served tasteless, processed meals, making it impossible to find anything acceptable or enjoyable to eat throughout our entire stay. To make matters significantly worse, our entire family — including our two young children — came down with a gastrointestinal illness during the stay. Given the poor quality and evident mishandling of food across all the resort's restaurants, it is hard not to draw a direct connection. This alone should be a serious warning to any family considering this hotel. The cleanliness of the facilities was equally concerning. The swimming pools were visibly dirty and poorly maintained, which completely ruined any desire to relax by the water. The service and attitude of the staff were deeply disappointing throughout the entire stay. Everything moved at a painfully slow pace, and requests were routinely ignored or handled with indifference. When we decided to cut our stay short due to our dissatisfaction and illness, I spent two agonizing hours at the reception trying to arrange a refund for the two unused nights or at the very least a transfer to another hotel within their chain. Even though the Booking.com operator explicitly approved the transfer on their end, the hotel management flatly refused to allow...

Instalaciones

Restaurant Oceania. Servicio decepcionante no solo para mi que nunca llego el Plato pedido sino para Todos y otra familia tarda más de 1 hora en llegar Plato principal.. solo en ese Restaurant en los Demás muy bien

Everything was great. We had lower expectations for the food, but it was much better than anticipated. The cocktails were all good, with the bar in the lobby being the best.