Home2 Suites By Hilton Asheville Biltmore Village

Everything was ok. Room was clean. Staff was great. Dishwasher had dirty dishes in it that had been there awhile cause they had mold growing on them.

Kind of out of way. Staff was ok.

Everything was nice.

Lobby is on the 2nd floor. Inconvenient to unload into hotel. Elevator lobby in garage smells bad. Pool is closed still from hurricane damage. Area around property is rough and damaged still from the hurricane.

Loved the service from the staff! Everyone was so kind from housekeeping to the front desk to breakfast.

Pool wasn't open, and need gravy biscuits for breakfast too...lol

Stayed here to be close to Biltmore Estate for our tour the next day. Sad to see the devastation around the hotel from the Hurricane Helene back from September 2024. The hotel is back open after the flooding. The swimming pool will have to be repaired but that’s understandable because they had to get the hotel up and running again. The water came up to the second level which is where the lobby for this hotel is . Robert was very accommodating and replaced the mattress on the pull out couch in our room, as the one we had was terrible .

I really enjoyed my visit to Home 2 Suites Asheville in Biltmore Village. I'm sure it was in a prime location before hurricane Helene hit, but unfortunately most of the nearby businesses are closed and/or destroyed. The hotel is in great shape, however, and was very clean and comfortable. Great staff that are very friendly and helpful, especially with information on where to dine and local attractions. David at the front desk was awesome! Room was very spacious with great amenities. I would highly recommend this hotel to everyone traveling to Asheville.

Location

Room was great, clean and spacious. Staff was nice and friendly. Free breakfast was good. No restaurant in the hotel. I wish their "little store" located in the lobby offered more variety of food for hungry guests. I know they are still renovating after so much damage that occurred as a result of Hurricane Helene, but I wish the grounds have been given more attention and care to liven up the place and not looked neglected and depressing. The did a great job with the renovation inside the building of the hotel itself. The flood from hurricane Helene was a heartbreaking story as told to us by one of the staff.

Biltmore Village was impacted by the hurricane, and one can still see the devastation around. Yet, this hotel ground up has been renovated to excellent condition. The staff is welcoming, the rooms are clean, kitchenette ready and the continental breakfast very good.