Home2 Suites By Hilton Asheville Biltmore Village

Hotel was very clean, good breakfast, and great location relative to the rest of asheville. The lobby, gym, washer/dryer, and breakfast area are all on the second floor so weren't affected by the hurricane. The walkway into the hotel had a bunch of plywood scaffolding as of late February 2025, but that was the only damage I saw to the structure. The rest of Biltmore Village has a lot of damage still, but I felt safe here and loved the 4 minute drive to the Biltmore, and 8 minute drive downtown. I plan on using this hotel for my wedding block in October!

This was our first stay at home2 and it was amazing. Although they are still recovering from Helen they didn't miss on making sure our stay was still a success thank you machayla she was one of the front desk associates we spoke with. Highly recommend for the stay and we will definitely rebook again.

The staff at the desk was great- breakfast was great

Stains on carpet- window blinds did not work- housekeeping kept coming to the door before check out- I felt I was being rushed to check out earlier than anticipated-

Staff was phenomenal and room was great.

It saddened me that the hurricane did so much damage in the area and the suffering of the folks. Other than that, we had a tremendous time

The location was close to Biltmore which is where we were headed. The staff was great.

This property recently reopened after the flooding. The area surrounding the property is still devastated. Shops, homes, and restaurants are all gutted.

Called a week prior to make sure damages from flood did not damage the facility. Was assured that the only damage was the parking lot. Not so.....2 floors had been flooded, and they were closed. The lobby was on 3rd floor, a cafeteria table for check in. One staff person, unhelpful, very rude. Elevator malfunctioned, construction, everywhere, no lighting, the person checking in was unprofessional, and no public bathroom available after our 6 hour drive. The registration clerk said if you need a restroom, you will have to check in to your room and use it. Women in their 70's, ..... seriously , it was not a safe place to stay. They should have provided this information when we called to inquire about the hotel conditions. We did not stay, and filed a complaint with Orbitz, and denied a refund, by the clerk. I also plan to write a letter to the Hilton company.....they should have been honest about the hotel conditions. It was a nightmare..... I am so sorry about the damages and flood, but it was dishonest, not to warn us concerning the condition of this hotel.

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