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8.4 / 10 Guest Rating

The Whitlock

16 Church St, Lenox, Massachusetts, 01240, Lenox, US

The Whitlock - main view

About the Property

Experience comfort and charm at The Whitlock, nestled in the vibrant heart of Lenox and just moments away from local attractions.

Prime Location
Steps from The Bookstore and within walking distance to the historic Lenox Library, immerse yourself in the rich culture of the area with easy access to the Ventfort Hall Mansion and Gilded Age Museum, and more.

Inviting Accommodations
Choose from our 30 air-conditioned guestrooms, designed with your comfort in mind. Enjoy complimentary wireless internet to stay connected and unwind in bathrooms equipped with modern bathtubs or showers.

Relaxing Amenities
Take a breath of fresh air on our terrace or garden while enjoying complimentary tea and coffee in a cozy common area. Our business center and luggage storage add to your convenience, making your stay seamless.

Book your escape to The Whitlock today and create lasting memories!

Facilities & Amenities

Fireplace in lobby
Free WiFi
Terrace
Garden
Luggage storage
Wheelchair accessible
Fireplace in lobby
Hiking/biking trails nearby
Smoke-free property
Free self parking

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent103 verified reviews
AI Summary

Guests highly rate the lovely room and frequently praise the nice fireplace.

Categories

Cleanliness7.7
Service9.2
Location9.2
Room Quality7.2
Amenities8.7
Value for Money8.7
Food and Beverage7.7
Overall Experience8.7

Select topics to read reviews

K
Katharine
Verified booking
Standard Room
Stayed in Nov 13, 2022

"Exceptional"

10.0

Cute hotel in nice area,. Charming bar/ restaurant. Walls are thin could hear noise from outside my room which was located at the bottom of the stairs- was quiet at night however.

Helpful?
D
Deborah
Verified booking
Standard Room
Stayed in Oct 29, 2022

"Exceptional"

10.0

We stayed last July when it was called Church St. Inn and decided on a spur of the moment to spend the night there again. We love that we can walk down to the restaurant for dinner and drinks

Helpful?
A
Anastasia
Verified booking
partner
Standard Room
Stayed in Oct 24, 2022

"Good"

4.0

Price of an upscale hotel, but feels like a cheap fake. No amenities, no bathrobe and no one to call to ask one, no soap tray in the shower (so I’m paying 500$ a night to pick ho the soap off the floor), the walls are paper thin and you can hear everything, there were wholes in our walls, the door to the bathroom somehow had a huge gap from the floor as if it were a stall so you could romantically hear everything going on, the shower looks like it has marble tiles but it is actually cheap plastic. Overall, I would not complain if it was a regularly priced hotel, but they advertise and price it as an upscale hotel while cutting corners on their budget and that feels like a rip off.

Helpful?
J
JOHN T
Verified booking
partner
Standard Room
Stayed in Oct 22, 2022

"Good"

6.0

No staff, restaurant and bar on property was closed. TV was “sign in” streaming channels only. Room had no closet to hang clothes in.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Oct 13, 2022

"Lovely hotel but needs some improvement."

8.0

Great location, very responsive staff & very clean. Fire Pit outside made a nice place to sit with a drink & enjoy the beautiful weather. Room was small, paint on bathroom & closet doors was peeling, bathroom plug socket not working which made drying my hair difficult & the TV reception was awful. The manager did improve the TV situation when my husband complained. Overall we had a nice stay.

Helpful?
J
James
Verified booking
friends
Standard Room
Stayed in Oct 12, 2022

"Excellent"

8.0

The room was clean overall. Bed was comfortable. Make sure you ask if you are on the second or third floor as the stairs are steep and you need to be able to handle your own luggage. The outdoor area was delightful….a real plus for the inn. Our rate was to include breakfast but that was not at our property. Seems that would be an easy thing to do. Also, you at least need a coffee station so we can service ourselves versus bothering the staff at the bar.

Helpful?
C
Christopher
Verified booking
family
Standard Room
Stayed in Oct 9, 2022

"Good"

4.0

No soap..trashcan..lights out in ultra tiny bathroom . apple tv like 2000 ipod.. Mirror simply leaning on the mantle unattached. No clock..no room service of any kind.. And. The price for ghe room with no closet or hook to hang a cost was far more than it was worfh.

Helpful?
L
Lauren
Verified booking
friends
Standard Room
Stayed in Sep 26, 2022

"Good"

6.0

The renovation is very nice. The service is mediocre. this is the second time I’ve stayed there and there is no coffee service in the morning as promised. The AC in our room didn’t work.

Helpful?
S
Sara
Verified booking
Standard Room
Stayed in Sep 18, 2022

"Exceptional"

10.0

Great stay

Helpful?
I
IRENA
Verified booking
family
Standard Room
Stayed in Sep 18, 2022

"Good"

2.0

No screens on windows. Room was not cleaned. Morning breakfast was disgusting. Coffee was watered down. No one available to check us in. No elevator. Linen truck in driveway for hours so couldn't get into parking lot. Room faced parking lot. No mirror in room. Light coming in n through door at night.

Helpful?