After a marvelous trip in Costa Rica, we decided to stay last in La Mariposa to experience the well reviewed views.
As we arrived, we were first surprised with the unprofessional behavior of the receptionist (lack of availability, lack of manors, lack of politeness, lack of sympathie, smile, as simple as it is). But we went along. By the way, in comparaison to all the other places we stayed, no welcoming drink, zero help for the luggage, zero service provided when stormy raining.
The first room had indeed a very good view, but the cleaning was considerably lacking, the floor stayed wet with a lot of hairs and dust on the floor left on the floor, wet. The bathroom was as described many times, spared from any ventilation, lacked simple amenities such as bathroom products, towels, the minimum decent toilet paper (ours was almost transparent).
We even had water cut off in the morning and had to call reception to ask how come…. As described many times, no pressure in the shower and warm water depends on the room you selected and just comes and goes randomly.
Also, be careful of the isolation and be expected to hear all the moves of your neighbors from the room upstairs.
The breakfast was told to be buffet, and as many other clients we were wondering how come we have to order 1 plate on a given menu, and asking a drop of milk in a coffee or an extra egg would have to be charged. Since when do you ask a customer to have to go discuss at the reception for an extra egg? How ridiculous… putting customer is such an awkward and uncomfortable situation.
Now comes what we really wish to underline, what seemed to be the least professional to us and clearly is a serious fault within the hotel industry. The feeling of disturbing any member of the staff.
Feeling ignored, feeling the staff being rude, to the point that we were avoiding staying at the hotel and permanently eating at the concurrence which had such a contrasting amazing service that we each time felt even worse at La Mariposa. They truly lack any professional benevolent or caring behavior. How do you even let clients feel there is an issue when asking about a promise service.
Just a wink to who seemed to be the youngest of the team, Nando(?), who was the kindest and truly professional, mannered, neat and delicate service. We wish him the best luck on his path. Waych out for John R, who is very hypocritical and out of sense of responsibility… Him and his other colleagues just make you feel like they make fun of you as soon as you don’t look, which had never happened to us in any place we have been… We accepted not putting this on ourselves as we believe to be a very polite and discreet couple, and we fundamentally believe it is beyond unacceptable to let your customers even feel it, see it, or suspect it.
It was never about the cost afforded, but according to our experience, we would never put this amount of money for the service provided if we had knew earlier.
We definitely regretted not staying at Arsenal Del Mar.
The view at La Mariposa was indeed as promised. Facing the pacific like flying over the see. Rooms were matching the pictures we had seen, simple, minimum needed. The food served for breakfast was tasty. We didn’t experience lunch or dinner first because we were told it wasn’t worth it then in the end we gave up on having our own opinion on it through giving it a shot for all the reasons mentioned previously.
We feel sorry to have to leave this review, but we simply wish the staff would react, come on guys it’s been chronically reviewed on booking, trip advisor, google… Give a little extra shot to being professional, at all. As terrible as it could sound, places like Mariposa exist and remain thanks to travelers like us willing to afford and experience something somewhere in the world, and trust me, we are grateful human beings…
We had wished something else thousand miles away from home, for our very last days closing down such a magical CostaRican escape from our crazy busy lives…
