Kimpton Hotel Enso by IHG

Clean, welcoming staff, convenient, great location, comfortable bed, quiet and the water refill stations were a plus!

That there was no parking for us at the hotel

Great location in the Japantown and close to O’Farrell street.

No ramp for suitcases at the entrance. Rooms can be quite noisy. Water pressure was rather weak. Room service was too late in the day.

This hotel did not have parking available, and that was not clearly communicated ahead of time. I had called earlier in the day about traveling with my dog, and it was obvious I was arriving by car, yet no one mentioned that there was no parking available or that I would need to find street parking on my own. When I arrived, I had no choice but to leave my car on the street. I raised the issue and suggested they really need valet service, or at least some kind of parking solution. The response was that they can’t afford valet or security. There was no accommodation offered and no concern shown — staff acted as if this was a new or unusual problem, rather than an ongoing issue they should already be prepared for. The hotel was also very noisy. I could clearly hear people talking on the patio and in the hallways, doors slamming, and even a dog sniffing in the room next door. The lobby setup was uncomfortable and awkward — everyone sits on a single couch facing the entrance, so when you walk in it feels like the entire room is staring at you. Not welcoming at all. For $300 a night, you can find something far better and far more hospitable. I would not stay here again.

Hotel is very clean and in the heart of Japantown. Many good food options within walking distance. No coffee/tea in the rooms but complimentary coffee/tea in the lobby every morning. Also, complimentary wine in the evenings. Water dispenser next to ice machine in the hallway, but walls are thin so can hear everything.