Extended Stay America Suites - Columbus - Dublin

Location from the zoo.

The room was in sad condition. Everything needed to be upgraded. There was a chair in the room that had fecal matter on it from the previous guest. It was late at night when we discovered this and we told the front desk in the morning. She told us the room was getting remodeled and we were the last guests. That the previous guest stayed for two years! Why wasn't the room checked before renting it out to us?

They couldn’t find the confirmation number I didn’t get to stay there. I need my money back.

It would’ve been great if they had a room they could find my booking but it was filled. There was no Rooms.

No breakfast just coffee and some type od cupcake

Full breakfast like most hotels coffee in the rooms chairs that s comfortable more channels on tv very unfriendly check in ! Hide in the back room didn't want to get out of her chair to answer my question very snotty !won't

Very rude lady at the reception, treated us as if we disturbed her in her house when we came to check in

Very old, the room smelled heavy

Location

It smelled musty

It was available.

Sound pollution, the floor vibrated all night. People opening, closing and knocking on doors. Doors, opened. Children running through the hallway. No place to pull in smart devices. Very noisy, parking lot gathering. Front desk, inner area was filthy.

Quiet and clean, smelled very good in the room

Nothing, it was great.

I hate to write this review, but I feel that the new ownership needs to be aware of the poor customer service and the potential integrity issues at this location. I had a union worker to check in to the location about seven weeks ago at about $530 per week. From the time of check in up until checkout today ( due to finally having enough of poor attitudes and lack of attention to concerns). The television was broken. There were concerns brought to The front desk and no one from management or maintenance ever came to address the issue. The worker was told to try another socket concerning the television. Towels and other small things were requested which never came or were addressed with attitudes of the front desk person not wanting to be bothered. As of recent, logistics packages were sent from Amazon on a few occasions. The first set of packages from 01/03/26 never arrived to the worker. A reorder was done and this 26 pound package mysteriously was told to the worker “never came”! I had the worker to go and check the front desk and the reception Shonell was extremely dismissive and rude to me and the worker. The worker returned back to His room to avoid a confrontation and I placed a call directly to the desk to speak with Shonell. I told Shonell( maybe incorrect spelling of her name) that the package was delivered on 01/07/26 and the small package she gave the worker from 01/08/26 was not all he was expecting. The names and spelling were the same on both boxes. Shonell kept shouting into the phone that no one had it. I explained to her that I had a picture and a time stamp of when it arrived. I also Let her know what my position was when it came to getting my guys lodging. I asked her for the owners information and she told me She didn’t know who she worked for as the company was just franchised. I said I find it odd that you have no additional point of Contact. She hung up the phone in my face! I sent a letter out to city to try and find owner information to resolve the matter. 30 minutes after my email was sent to a city contact person, I get a call back from the hotel person ( Shonell) claiming that It was all a big misunderstanding and that she couldn’t understand that accent of the worker when he said his name. Mind you the name on the small box was the same name on the big box and we still have a parcel that’s missing. All in all owners you need to look into the staff you have at this location and do a check in on the condition of the property to make sure everything is in good working order. These workers travel hundreds of miles away from their family and loved ones to earn money. The rates they pay to stay at these properties is similar to Apartment rental rates in some cases. They deserve honesty, good customer service and respect. I will never do any more business at this location and have moved this worker elsewhere as of today and canceled the upcoming reservation for the 2 workers I have starting tomorrow. Truckers and Union Workers beware of this location….