Executive Residency by Best Western Philadelphia-Willow Grove

It is horrible

Room was unsafe to stay in. Smelled of cannabis

I liked the fact that I could leave and not return with staff never wondering why

There was blood splatter or some red bodily fluid on bedroom wall, semen on couch and book shelves, fluid food debris all over counters, cigarette burns on multiple carpeted areas when your not allowed to smoke anywhere on premises, caked oven hood vent that will cause fires and is a health risk, ac unit that is not only non operational but also not even in one piece or safety connected to mount , food debris all over floor but we just arrivedand the pictures published don't even match the nightmare you will encounter.

Clean

any

Staff was friendly and helpful.

Room wasn’t clean, sticky floor. Shower was slippery with layer of soap on floor.

Cheap

Still had plastic over safety equipment, missing drain in skink, generally not maintained well but newly painted

I did like it was patience, and I was at a convenient pricing in a spacious

They just need to cater to the hotel like it’s an actual property where people come and rest their head. It should be tidying it up. It should be clean. They should be. It should be taken care of better for us. People spending out hard-working money on.

A wonderful hotel. Includes a wonderful, helpful staff. To bad there is not a breakfast and pool. Oh well, sometimes you can't get everything.

Excellent room with full kitchen. Very clean. Bed was at a very comfortable height, easy to get in and out of. No noise problems during my stay. Only has a very modern shower, no tub. Google had no problem finding it. Excellent work area (desk, chair, etc.). Disappointed that it did not have a free breakfast. But I knew going in that it did not offer that so I guess I should not be disappointed.

Good location

BED BUGS also very dirty had boogers and hair over the place

I had stayed 9 nights and up to that point had no problems. I reserved through Agoda except for one night when the desk person whom I presumed was the GM offered me the same rate. The next night the desk clerk offered me the same rate but I reserved through Agoda again. When the weekend approached I saw that the room type that I needed was not available. I went to the front desk at 1:00 am and, again, the man whom I think is the GM was asleep in a chair with ear buds in. I called out a few times. When he heard me finally he jumped up and asked if I was checking in. He saw me everyday and knew me well enough yet he was disoriented. His breath was strong with the smell of alcohol. I told him my issue and he said that he would offer me the same rate for the next 3 nights that I had been getting with Agoda, but he told me to come back in the morning. I wanted to pay right away to secure the room. He stared at me and asked how long I was going to stay. I told him maybe weeks. He immediately reneged on his offer and told me that he could not offer me that rate on the weekend. I was baffled why he had seemed so accommodating at first and then switched up on me. I protested. He got angry, waved his hand in my face wildly and told me that he had NO rooms. I accused him of being drunk and he looked alarmed. I cannot believe that this unacceptable behavior could occur in a so called professional environment. I didn't have a problem with not getting the better rate. I was horrified that he was so volatile and lied to my face after promising me that I could stay in the same room at the Agoda rate. Otherwise the housekeepers were very nice and the room was immaculate. Subsequently someone identifying themselves as "the owner" responded on another travel site accusing me of being the problem and refusing to address my issues. Here is my edited answer to that:The following is an edit after reading the response from the "owner":If I have identified the staff member named in my review wrongly I apologize for that. The business card on the desk was for GM Jeet Gandhi and there were only 2 people that I encountered there the whole stay. The man with whom I had the issue I did indeed see almost everyday, and I believe it WAS everyday. A housekeeper identified him as "the boss". In any event, the person in question did behave as I reported. None of your employees need to be protected from me. It seems that the guests are the ones who might be harassed and threatened. I engaged with many of the housekeepers and they would tell you that I was hospitable even under the circumstances. I believe that you are circling the wagons to avoid admitting the truth and possibly calling out your own family member? I must say it is not a good look to threaten me when there was a serious breach of Best Western hospitality and professionalism on the part of your hotel and front desk person, whatever his title or position. I know what I know. That place reeks of pot from the time one gets out of his car. It hit me in the face every time I entered the lobby and continued in the elevator, and through the halls of my floor. You can do as you wish or may, but you still have a problem at your property and hotel family. You may want to address that as forcefully and with the same determination with which you threatened me, a peaceful guest and good customer.