Extended Stay America Select Philadelphia Malvern Great Vall

Not clean, smelled like smoke. Couldnt get towels. Kwycqrd malfunctioned and was locked out of my room one whole night. Had to stay somewhere else for that evening. Just terrible experiences all around.

Front desk ok’d me for late checkin when my plane was delayed. Upon landing at PHL called and couldn’t get anyone on the phone. Central reservations was able reach night attendant who refused to help in anyway. The staff didn’t communicate or let the next shift know of the arrival time. Night attendees said “not her problem,” per Ahmed at central reservations.

Nice quite stay over all will be back

The evening receptionist was churlish and not very helpful. The furniture is the room was dented and scarred. The refrigerator was rusting. There were no plates, cups, glasses, etc. No ice bucket. One wrapped plastic cup for drinking. We were given only one bath towel and two wash clothes. The draperies were crooked. Light bulbs in fixtures were mismatched. The bed was not comfortable. Would never stay there again.

First surprise and warning: Room was prepaid, but our credit card was charged $100 "for incidentals". I've often provided a number for such but I've never before had an actual charge before even entering the room. So far, 3 days later it has not been refunded. Incidentals? There were no hand towels, no tissues, no hair dryer, not even one clothes hanger...what would we be charged for? At first glance, it looked fairly clean, but as we looked closer, the extra cleaning needed would not have been because of us. No one had dusted the wall lights in months, maybe years. Breakfast? "Our grab and go breakfast"? Uh, no. Not even a way to get coffee or tea, since there was no way to do it in the kitchenette. Not only was there no whiff of such a thing when we were ready to leave, the office didn't even open until 9 a.m. and to check out without just leaving your room keys for anyone to pick up, you had to wait until then. (We went out and got breakfast at a nearby Panera and came back to check out.) As to the +: The beds were quite clean and comfortable. The bathroom was clean except for the grunge at the bottom of the shower curtain (and the usual dirt in the corners of the floor). The linens that were provided (two bath towels and two wash cloths) were clean and not worn. The carpet seemed to be adequately clean even if it didn't look that way, although the edges and corners hadn't seen a vacuum cleaner in a while. BUT: We probably should have taken pictures and made a list of the issues after we first entered just in case they claimed we did the damage we observed. To get the lights over the beds to turn on, you had to pull one bed away from the wall and choose among the three things that could only be plugged in there. (Well, ok, we could have moved the clock and then figured out how to reset it. This would have required disengaging the cord from the telephone cord, which would have been no small chore.) The rest of the furniture was very worn, with strips coming off edges, small holes and tears in the vinyl covering of the arm chair, drawers not completely clean and sort of hanging rather than closing. The kitchenette (which we didn't use) had absolutely no utensils, cooking equipment or even glasses for drinks. There was one drawer completely missing. The toilet seat was loose. I understand not providing shampoo, conditioner or lotion, but really...no tissues? It is not the hotel's fault that access off of and onto Route 29 was less than convenient depending on the direction you were going, but it was one more annoyance. If we have the misfortune to need to stay in Malvern again, we'll know better than to choose such a "bargain" price. If you can afford it (which we could have but didn't know how tacky and shabby this place is), I recommend you spend a little more for a little nicer room.

Front Desk Guy Was No Help Whatsoever.....Waste Of Breath. If you Hate Your Job So Much.....Quit. Don't Take It Out On The Customer. Management Is Alm But Non-Existant. Stay Away.

Room and bathroom could have been cleaner. Room keys did not work. Several restaurants close by but not walking distance.

Definitely wasn’t what we were expecting. Upon arrival, there was no one at the check in lobby. While waiting for an attendant to come downstairs and check us in, we placed our belongings on a chair. Within seconds it was met with a roach. When we got to our room, there was clear evidence that it hadn’t been swept. The vent in our bathroom was leaking each time it was turned on. During the night there was an animal or human making noise the entire night than we could hear. I wish I could offer a more pleasant review, but unfortunately, cleanliness was a pressing concern.

Cockroaches! Do not stay in this hotel, infested rooms. Read Google reviews and do not stay here. I've travelled extensively in budget hotels with reasonable expectations and this was by far the worst. Dirty, cockroaches, front desk closed so no help or support available. Stay elsewhere.

Everything