Sonesta Simply Suites Dallas Galleria

The fact that it said "no smoking facility" yet every hallway smelled like weed. And we asked for a change of room.

The staff was very nice, helpful and accommodating!

There was construction going on in the building and there was an unpleasant smell which I’m assuming could be because of the paint/construction.

Washer and dryer dryer were not available due 2 construction

Say that on app u washed and dry are not available and are under construction

Bed was comfortable

Was not warned that they where under construction the smell was horrible

The location was convenient

The hotel failed to inform guests that major renovations were taking place during the stay. The second floor was under renovation, causing strong and unpleasant smells throughout the property, including the elevators and hallways. In addition, the elevator was out of service for the last three days, creating major inconvenience. The ground floor also became under renovation during the stay, making the overall environment noisy, unclean, and uncomfortable. Due to these conditions, I had to leave three days earlier than planned.

受付のスタッフの方がどの方もとても優しくて嬉しかった。彼女らの接客レベルは日本レベルです。

初日の部屋にはドライヤーがなく、スタッフに伝えたら部屋に持ってゆくといったのにきませんでした。滞在を延長し同じ部屋にしてもらう話をしたのに数日後リノベーションするからと部屋を移動されその部屋は臭くてお風呂の蓋がないため湯船に浸かれなかったので、その話をスタッフにしたころ違う部屋を案内されましたがその部屋の風呂場のタイルは割れていて換気扇は動きませんでした。その話を伝えると違う部屋に案内されましたがその部屋はハウスキーピングされておらずとてもひどい有様でした笑 スタッフは部屋の状況を、全く知らずに案内していたので悪いとは思いませんがホテルのオーナーはこの問題がまた起きないよう対策するべきです。