Sonesta Simply Suites Dallas Galleria

The staff members I have communicated with were very friendly. The hotel is in a good location, gym is decent.

This is a run down, old, dirty motel. There's stains on the dirty carpet. Cigarette smoke everywhere in the building, other guests arguing in the parking lot. I checked out after the first night. Awful.

The staff tried to help as best they could Front Office manager Jason and Courtney All and the issue was not and still has not been resolved.

I am extremely disappointed with my stay at the Sonesta Simply Suites Dallas Galleria in Dallas. The hotel looks nothing like the photos advertised online. From the parking lot to the lobby, hallways, and even the rooms, the property is in very poor condition and gives more of a rundown motel feel than a hotel. I have never stayed anywhere that looked like this, and unfortunately I am booked here for four nights and paid in full. To make matters worse, guests are being charged for parking in a lot that does not even appear safe or well maintained. Another major issue is the smell throughout the hotel. The entire building smells strongly of smoke even though it is supposed to be a non-smoking property. It makes the environment very uncomfortable. There is also breakfast offered, but the overall cleanliness of the hotel makes it unappealing to eat anything there. Overall, I am extremely dissatisfied with this experience and feel the property is very misleading compared to what is advertised. I would like to request a refund so that I can book accommodations somewhere else. This stay has been completely disappointing. The only pro was the staff I encounter Jason Locust the front desk manager and Courtney( i think that was her name). There has been no follow from the hotel to Booking.com as of yet and I called to follow up in my concern today 3.10.26 @1130a.m. They have been trying to reach the hotel by phone and management email and have got no answer or response. This hotel was very disappointing.

No breakfast was served. Not available

Rooms were not cleaned throughout my whole stay of 7 days. No fresh towels were provided. Coffee bags was only served on the first day. Bottled water was not provided.

The staff stole half of my stuff. To avoid at all price

Thief