SpringHill Suites by Marriott Houston Brookhollow

After a very long day my partner and I finally arrived at the hotel (August 4th) We had been calling all day because the reservation was accidentally made for the 5th but we got no answer…guy at front desk helped us switch it over no big deal. We go into the hotel room and I immediately am HEAVILY disappointed. A weird smell took over the whole room and I had to use half a bottle of spray to mask the old moldy odor. I walk to the sink to brush my teeth only to find a hair…I walk into the bathroom and find short pubic hairs around the toilet…DISGUSTING!!! I open the shower and find long black hairs all around! I walk over to the bed look at the sheets and there’s an odd stain right next to the pillows. The floors were not clean at all…for $150 a night I feel like the least they could do is vacuum and clean up the bathroom! Heavily disturbed so we left and could not even speak to the guy at the front desk because he was napping! Absolutely appalled by this establishment.

The hotel has damage in the roof of main entrance, the elevator doesn’t work correctly, the hall has cockroaches, the A/C unit is too old and noisy, really bad experience, I stayed just because at that time of the night I didn’t have other option

Front desk lady was nice

The property is under construction there was NO CABLE so tv was unavailable. The bathtub had mold

the bed

mold in the shower, wet carpet (I almost fell from a slip from the wet carpet to the tile), no tv, sketchy wifi

I don’t recommend this place we came here from far away just to get our truck stolen and they have no cameras at all no security so what’s my safety there none.

NA

Room smelled and the beds weren’t queen size

the hotel was clean. As well as quite

the breakfast was pretty weak. and there was a car in the parking lot with no wheels so that was concerning.

This place is close they only take my money