Extended Stay America Suites - Houston - Galleria - Westheimer

hotel dirty tv didnt work phone didnt work worst place ever

It was very close to a lot of things

It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.

There is no ice machine on property, the in room freezer has two blue plastic trays to make ice by hand, tub has no stopper or mechanism so forget about taking a bath - water drains down pipe, sink was missing stopper as well, there was no pots / pans in room when we arrived, had to ask for them, then they were short on bowls, only 1 bowl for 2 people, no hot breakfast, it's granola bars, packaged oat meal or stale muffins, coffee and hot water, in room phone did not work, tubs / showers are old and need upgrading, nothing provided for extded stay but pots pans and silverware, they issued a room key to other guests who came and unlocked our door, place looks run down and needs upgrades. They have good parking lot security and good location, but that is the only thing good I can say.

They gave a room key for our room to other guests who came and opened our door. No stopper on tub, do you can not use bath tub, in room phone did not work, no ice machine on premises, you have to make your own ice from two blue plastic trays in freezer.

Location is great. Room was large, clean, and comfortable. For the price and comparable hotels, this is a really good value, but, be aware, you get what you pay for.

Appliances are very old, so it is the restroom.

Never Stay Here! Roaches & Ants live here. Very outdated and dirty!

location and hotel workers

This hotel is a bargain - it was clean with excellent location near the galleria mall the site of the medical meeting and all shopping. The staff were all helpful and friendly. Although the room was not cleaned daily, you could get clean towels at any time. We have stayed at other hotels for this meeting previously for much more money and they are not worth it. This hotel is great for the price and we will stay here again if in the area.