Extended Stay America Select Suites - Atlanta - Buckhead

Nothing, It was horrible.

I was there with my entire church youth group for an overnight stay. The entire facility wasn't clean. The rooms were filthy. 2 of the 4 rooms had bed bugs and some of our party was bitten by them. The staff was none existent, never at the front desk. One of the rooms had a mattress cover that had feces on it. Reported it to staff and was told they will call us as that room is deep cleaned and once ready will call us and let us know. This was at 4pm and still by 9pm we hadn't been alerted. We went to the room to see if it was cleaned and the bedding was pulled and new sheets were in the room but it was never made. Went to the front desk and was told they were gone for today and wouldn't be able to get it cleaned until the next day which was too late as we would be checking out that day. 4 of us adults went and deep cleaned the room ourselves, we went and purchased lysol to sanitize the mattress and bedding for all rooms.

They didnt have the room I reserved. They made me pay extra for a room I didnt reserve. There were bugs in the bed. I was there for 10 minutes before I left.

Staff: Bianca and Devon were very helpful

Bianca was super sweet and helpful when me and my fiancé were checking into the hotel she answered all my questions and she was super sweet and professional.

There was no breakfast. The WiFi did not work and you had to pay to get the better service for WiFi. The room was not clean and the night staff did not want to change my room. I had to wait until the morning staff came to request a different room.

The pool was out of order and that was the only reason I book the location because of my kids

TERRIBLE!! I HAVE NOT RECEIVED MY REFUNDABLE SECURITY DEPOSIT WHEN I STAYED!! I CALLED AND KEEP GETTING PUT ON HOLD OR HUNG UP ON!! I WILL BE TAKING LEGAL ACTION!

Bianca has been very helpful during my stay here so far she’s nice, respectful& always helps with any issues or problems Ive had during my stay