Wyndham Rochester Downtown

My room wasn’t cleaned once over my 5 day stay, though the lobby and common spaces were cleaned daily and well taken care of. The staff were very friendly and efficient, helping me out when my card key wasn’t working and were overall very welcoming. A few times though some people who seemed to come inside from the street were in the lobby, being loud and starting arguments with the staff and refusing to leave. The restaurant also was closed almost the whole time

Great stay at the hotel

The WORST hotel that I have ever stayed in. Arrived at 2:47 am on 9/5/25. Late, yes, but willing to stay. Rm#1 NO HEAT, 57 degrees outside, with the button for the heating system missing/broken. The toilet wouldn't flush. Husband repaired the toilet by going into to toilet tank. RM#2 - Lamp with blown bulb. Bathroom caulking looks cruddy with paint over it in an attempt to hide the dirt. A large fist-sized hole above the mirror. NEITHER room had face cloths. When requesting face cloths, given 2 hand towels, with the staff stating none are available

Mouse infection

Everything

Poor service, No free breakfast, but it’s showing free breakfast online

The staff is amazing!

Everything was ok accept for our room had no AC

Great spot

I actually never checked in. I arrived at 1am and was told they had no rooms so I was out of luck. No other hotels had rooms that night and being 1am it was hard to search so I ended up sleeping on the floor at our local office which was nearby. I have never had a hotel just tell me sorry no rooms.