Crowne Plaza Reading

What IHG do not tell you is that the hotel is closing 31st December. After staying at the Marlow crowne plaza last month we were looking forward to our stay and having more of the exceptional crowne plaza experience - couldn't have been more different. The vibe on arrival was drab and I've never been checked in so quickly and with so little chat before. As an IHG member I'm use to room upgrades nothing, we had booked an inclusive dinner and breakfast rate - dinner was shocking - items not available and the rib eye steak had been flattened to a thin piece of paper and was tough and the fish and chips was bland frozen fish. The room was comfortable but no dressing gowns etc ... and then when we went to breakfast we were informed by staff that they had recently been notified of redundancy taking effect on the 31/st December and the hotel is closing. Such a shame as had we have known we would have still booked but expectations would have been different, all it has done has changed my overall impression of the IHG brand.

I have stayed at this hotel more times then I can remember over the last twenty years . Myself and family stayed with you for one night on the Friday night 22nd of November. I booked two rooms and upon booking months in advance i requested two rooms in close proximity as my mother is registered disabled and as one of her carers needed to be close in order to assist should I need too . I was assured that although you couldn’t guarantee the rooms next door or opposite each other that you could accommodate them not far from each other as I booked months in advance . May I add this has always been accommodated in the past . When I checked in I felt very disappointed that the rooms were absolutely miles away from each and although on the same floor the rooms were opposite ends of the floor . I spoke to reception at the time and found them very dismissive with very poor customer service skills . And did not seem to care or try to help in any way . My parents room was lovely and they slept well of which I am thankful . However my room was freezing cold and the heating did not work ! And had to sleep fully clothed . I felt that the music was far to load . I appreciate there was a party however music went on far too long . With no consideration for other guests or at least warning to other guests of the hotels plans . Checked out this morning with hotel reception again awful customer service . Informed no heating etc . Again no apologies and didn’t seem to care . I am absolutely appalled by this as I’ve said previously I’ve been staying at the plaza for twenty yrs and never had such an awful experience. I’ve also made a formal complaint of which I am still waiting for a reply again awful customer service.

We loved everything about the Hotel and will definitely stay again.

The hotel is well situated and has its own car park, although it’s £15 per 24 hrs to stay. The hotel is good but needs updating. The bathrooms especially. The water pressure wasn’t great.i had to use the disabled bathroom because the female lobby toilets were locked and was disappointed to see that hadn’t been cleaned well with dried pee/drips stains on the floor. The lobby and bar was updated, butchered bar staff could have been more fun and friendly, it was busy and could have made more money with a good atmosphere. Breakfast was ok but not really enough room for guests given the size of the hotel. Lots of waiting guests waiting to be seated.

The hotel was very welcoming, clean and well maintained. All the staff we interacted with were pleasant & helpful

The facilities wasn't bad, the interior lounge/entrance was nice and quite appealing in terms of scenery. But, the room wasn't that great, I do feel as though, it's in need of an upgrade as I purchased the upgraded suite with the balcony and still wasn't pleased. The wallpaper was peeling off and folding in on itself. Also the TV refuses to stream and mirror devices even though it offers the option. Overall the experience was ok, but that's because I'm nice but I do feel that it needs an upgrade.

The overnight spa was a gift for my husband's birthday, but unfortunately, it didn't meet our expectations. The spa was overcrowded, noisy, and poorly organized. However, we thoroughly enjoyed the massage, Sara was amazing, kind, and highly professional. We were disappointed with the cleanliness of our room, particularly the toilet, sink, and floor, all of which were dirty. Additionally, we found a ring in the bathroom, likely left by a previous guest. On a positive note, the food was excellent, tasty and delicious. Despite being understaffed, the service was well managed. Both waitresses were attentive, helpful, and kind, making the dining experience enjoyable.

As expected, good reception - food was good and service excellent.

Lovely location by the river. Very comfortable stay. Very nice spa facilities. Very nice room and comfy beds. Only thing that let it down , receptionist on check out was not very friendly.

Having recently returned from holiday we wanted to stop over in a hotel instead of driving home while still tired. We chose the Crowne Plaza in Reading as it advertised a spa. We couldn't be any happier with the whole package, from the evening meal which was made exceptional by the excellent  treatment from Dawn, Antonia, Tracey and Sunil, who made Catherine's birthday very special. The breakfast buffet the next day was one of the best that I have had in many years, with great quality food and pleasant service from the blonde haired lady (sorry did not get her name) and the other staff. The pool, sauna and steam room were all very good and served my purposes very well. First time in Reading, but would not hesitate to stay there again especially considering the amazing accommodation and meal deal which we took advantage of. Thank you Crowne Plaza