Holiday Inn Hotel & Suites Beaumont Plaza (I-10 & Walden) by IHG

We got to the motel at around 1:00a and the lady behind the counter was very unprofessional. She handed us 4 or 5 forms to sign and initial. (Have never had to do this) than she ran my husband’s credit card and said his card was declined!! We had paid for our stay at Holiday Inn with Travelocity online. We told her there was no way it was declined and that it was already paid for. She finally recognized she had made a mistake but was very unprofessional with how she dealt with us, the customer. Although we have stayed at this particular motel before we will not use this motel in the future

I paid a week ahead - my rate was not cancelable. Drove hard to get there because I could not cancel/change stay for Houston. Got there, they checked us in - not telling me that they switched my room. Go upstairs to find they put me in a single bed with couch. I have my handicap mother with me- not putting her on a couch to sleep esp. when I was charged $40 more for the 2 bed option. I went downstairs and they refused to change my room saying they were oversold and admitting they knew the room was switched but didn't tell me on purpose at check in. Almost 45 min later the manage finally came to speak to me (and yes, I was being polite trying not to call attention). He agreed to give me a second room- better but not perfect because now I have my elderly mother on a different floor by herself. Next morning we get up for 9 am to use the pool which I promised my daughter and was the other reason I paid more to stay at this hotel. The maintenance person didn't come in for work(also not told that) so the pool was locked. It took 4 visits to the front desk before they finally decided to get the keys to open the pool area for us. When we got in (an hour after it was supposed to be open), it had not been cleaned. Towels were everywhere, some in the pool and no clean towels available for us to use.

What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..

Very nice and close to shopping

The lobby was super cool and the rooms were very clean. I would stay here again.

So expedia gave.me the wrong room...i clicked in a king suite...and i was booked into a handicap room The tv had a line going in the middle.top.to.diqn Phone inside the room.did not work. Had to go down to talk to front desk. One my cards wasnt working, had to get it reprogrammed. And the place.did not at all have extra pillows. Beautiful.property but just had problems.

After 16 years I came back to this hotel and is very well kept rooms are clean not funky smells, bar was great and the service was good and friendly, on my check out day a front desk attendant names Justin was very knowledgeable and friendly, I will come back here for sure.

Hotel room was clean. Staff very nice. Location good. Cons are older hotel, shabbily installed baseboards etc.

That i was double.charged

Did not get room requested and could not use pool