Extended Stay America Suites Houston Med Ctr Braeswood Bl

I had a great experience at this extended stay hotel, and I want to give a special shout-out to Liz at the front desk. She was kind, professional, and incredibly helpful during my stay.

I stayed there before and had a pretty good experience so I booked again. This time was a little disappointing. The room smelled awful, the latch was broken on the door, the bathroom door had cracks and holes in it. My daughter was scared to go to the restroom after finding a roach by the tub. I liked the hotel because its convenient to the childrens hospital, but for comfort and peace of mind I'll have to look elsewhere.

Very clean and peaceful place to stay close to the hospital 🏥

The stay was grand. They are located next to a couple of hospitals so the surrounding area is very quiet. Our room was clean and the floor we were placed in was very quiet. Now the only issue that I had was I saw a dead roach on the floor and when my husband moved the television the following morning a roach came crawling from under it. He did kill it and left it sitting dead. The continental breakfast could have had a variety of drinks instead of just coffee. I think if they offer more and get the roach issue under control then they will have an amazing establishment. Customer service from the desk clerk who checked us in was nice. But there was no gift as other hotels are doing when guest check in would’ve helped a lot.

Found cockroaches in bedside not just one but 4 in the night stand

AC unit kept powering itself off about every thirty minutes. Wife found a big wad of black hair on bottom bed sheet. Only one luggage cart available for guests checking in to stay. Floor in room was dirty and looked like it was mopped with a filthy mop. Only one small trash can in the entire room.

terrible

We woke up with roaches crawling on us. We are covered in bug bites. There was blood on the wall in the stair case. There was no one at front desk after 11 pm. At 1 am there were people in the lobby. They had reservations but no one there to get them in a room.

It's great that there is this relatively cheap place so near the Medical Center that families can use to visit their loved ones in the hospital. For a low price, we got space for lots of people to crash for the night and then go back to the hospital. And the staff were very helpful. But it's pretty grim, with bugs in the room (killed 'em!), maintenance issues (noisy AC, curtains falling down, unusable sofabed), a "breakfast" that's really just coffee, and various people just loitering on the property grounds making people nervous.

I stayed in this hotel for a week. I had a family member in a hospital close by. On the 1st night there was a homeless man who was next to the main door. We used our card key to get inside the building and the homeless man followed us inside and went in the “gym room” to sleep. The sheets were not changed the whole time we were there and we found cockroaches everywhere. I didn't sleep comfortable at all, everything was dirty. The “breakfast” is not really breakfast it’s just coffee and cereal bars. The staff was very rude and looked annoyed the whole time. I would never recommend this place to anyone.