Extended Stay America Suites Houston Med Ctr Braeswood Bl

Better than expected, great value for price. No breakfast

I’ve been

Staff was amazing!

All staff members are warm and are customer services is priority. They all were accommodating and made our stay conformable.

Roaches in room, issues with control on AC, hair in shower before we arrived. The front desk was very helpful, kind and pleasant.

Handy to MDAnderson

Roaches everywhere. The service was average but the room was not clean or well maintained. The pool was closed without explanation the whole stay.

When i arrived, i noticed there were about 20 bees buzzing around the front door. I alerted the front desk. She went outside with a bittlw of windex and sprayed at them, which of course infuriated them. Now, hundreds of angry bees swarmed all over the entrance. Later, i left the building for dinner, when i came back, my keys had been deactivated because it was "in a wallet next to a credit card" so no side entrance, and had to rush past the bees. In the morning, the breakfast was nutragrain bars and a coffee pot with a sign that read "no coffee this morning. Sorry -management". All the bees laid dead at the door (are they no longer endangered?)

Went to Houston last minute so booking was quick but once arrived to the room it was HOT the AC wasn’t on at all. AC took forever to turn on and then it shut off by it self around 4am

AC was not working propert it was off and I had to turned on every 3 hours during all night. Room was too hot also in the app said they have a bed and another sofa and I found a full bed only in yhe room, no free breakfast as it was supose to have.