Extended Stay America Suites - Dallas - Plano

The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demolition and rebuild.

Nothing

Room wasn’t ready at 3 pm like they providing on site, everything in room are very old

The pull out couch had a mattress that was brown and disgusting and smelled I asked the front desk for another one and they said that would get back to me and never did also the halls smelled and elevator it looks like people live there and seems over populated by them it doesn’t seem family friendly. Also not worth the money! We encountered someone cooking and the fire Alarm went off and it was not treated as a escalated matter nobody was notifying anyone felt unsafe after

N/A

My room had roaches, i couldn’t sleep and stayed all night. Also people was walking the halls all night long, I did not enjoy my stay.

It was close to my venue and the staff was very friendly.

It was dirty and loud. The bathroom in our suite was not clean. There was hair all over the bathtub and the sink. It didn’t feel like it had been cleaned!