Holiday Inn Express Mentor Banquet Center by IHG

The staff was very nice. The stay was comfortable and clean.

A little farther from I90 than we expecte. But nice clean place to sleep.

Well, it was a very last minute booking and I was able to get a room. The room is very nice. Clean. I really have only one complaint. The toilet flushed, but nothing went down. I told the front desk and they were all too quick to have someone come up with a plunger. He handed it to me in a bag at my door and said,”Put it in the hallway when your done..”!!!!😡😡 That’s not the kind of service I expect in a hotel.

Rooms were worn down. The room we stayed in the carpet didnt meet up where the tile was by the bathroom sink so there were carpet strips with the nails sticking out. Sink didnt drain quick enough, shower still had water gushing out of the bathtub faucet, curtains were broken and stained. Smelled great in the room but wasnt worth $150 a night. Also, couldnt watch tv. No one explained anything to us. The tv had to be reconnected to the internet and then signed in through a phone. Then all we could watch was youtube. The cable didn't work and the batteries were eroded in the remote. Not happy at all with the stay except how nice the bed and pillows were.

I have mixed feelings. I don’t exactly know what to say if I’m being honest. It wasn’t great, nor was it horrible. I would stay again though

The room and bathroom were dirty and smelled musty. Very outdated as well. Front desk called me to check in when my flight was delayed questioning when I would arrive because I was holding up her closing out for the day. My card was charged prior to me ever checking in. I wouldn’t even pay $50 a night to stay.

We had a pleasant stay and we were surprised at the quality and variety of breakfast options, including homemade nut loafs. The front staff was outstanding and very pleasant and willing to problem-solve TV and other minor room issues. However, the front desk is understaffed as they were responsible for replenishing the breakfast buffet, checking out guests and physically assisting room issues at the same time. We had a 3 night stay, and they were short staffed all 3 days. It appears you need to hire more staff as one individual should not need to do everything!

When I arrived to my room I noticed dirty area after dirty area. This led me to check the sheets and mattress. The mattress had an excessively large circular blood stain (the size of a serving platter). I immediately took pictures and went to the front desk staff. I was informed that she put me in this room because the mattress was brand new. It was disgusting. The employee assigned me to the room next door. That room was just as filthy, except the mattress did not have the huge blood stain. The next morning, I had to hunt down staff to check me out. This staff member could care less that I had been waiting probably 15 minutes for him to return from wherever he was (mind you it was 6-6:30am). Then he seemed like I was causing him all sorts of trouble when I requested a printed receipt. He informed me that I would have to wait for him to turn his computer on!

It was a very nice place and the discounted rate made it all the better.

They claim the pool was under construction. However from what I observed there wasn’t any work being done and it looked like it was being used for storage. Plus they didn’t notify third party sites the pool was out of service. First room tv didn’t work. So they moved us 20 rooms down the hall. Meaning we had to pack everything back up and move. Then came breakfast. First morning was nothing more than frozen breakfast sandwiches. The next day was a good breakfast with all the trimmings. Guess it’s just pot luck on what you’ll get. The outside door near our room wouldn’t work with the key card. The room was clean and comfortable but for the price it could be much better.