Copthorne Hotel and Resort Lakefront Queenstown

The staff were very pleasant and helpful. Room service was good and the room cleaned in a timely manner.

The room was dated. The furniture had scratch marks and was chipped. The bathroom had a shower curtain over the bath. The bath tub had a repair patch in it. The television continuous lost service. The restaurant could do with more staff in the morning. There didn't seem to be a system in place for being seated. It maybe due to a language barrier. We were told to get our buffet breakfast while a table was being cleaned for us. When we went to be seated, someone else had taken the table.

The location of this property is amazing. Right by the lake and great morning views. The property is quite old but well maintained and has that old world feel

Very basic amenities are missing which is quite shocking for the price that you pay for the rooms. Examples- there is tea provided but no milk in the fridge. There is no body creme available to use. Service was quite basic with even the dirty cups not being cleared out post room service

Good room, comfy bed, good shower, clean and tidy and all that we needed

only negative thing to say is that the shower was over the bath, so you had to step into the bath for a shower.

Great facilities. Room service from restaurant. Excellent food. Close to town.

Location and view

Close to town very helpful staff

Outstanding setting and views. Rooms nice clean comfortable. Food was good. Staff getting towards 100% My stay was pleasant and i booked a 2nd stay.

Not much as it met my requirements well

Breakfast and location excellent. Had family from Canada and Australia with us as well.

Nothing really.....all good.

Everything about the property was clean and comfortable.