Extended Stay America Select Suites - Rockford - State Street

Check in was weird, there was no one there. We waited for approximately 10 minutes then used the lobby phone to finally call the front desk and ask for someone to come and he finally did. There were other people that said they had waited for almost 15 minutes before us and even started calling out and looking around for someone and no one ever came for them. The smell in the room and hallway was really strange too. There were Skittles on the carpet in the room next to the bed. The toilet would rock and bang against the wall everytime we sat down and the shower head was leaking and spraying sideways out of the shower. There were also no amenities in the room, shampoo, conditioner etc but we asked for some and they did give it to us. Other than that, the room was big and spacious and the hotel was quiet. And there is a LOT of eating and shopping options in the area which was so nice.

As a “newbie” to “travel for work” .. I thought “Extended Stay” would be the perfect place for a week. Room cleaning was available upon request, if desired. However, I learned the hard way to check the ammenities before booking. It turns out that there is no breakfast (not even coffee available for patrons). Kitchen utensils, dishes, cooking pans were available to PURCHASE ($20), but who does that ?!! : / The room was clean/odor free. The TV remote was jacked up and some vuttons worked while orhers didn’t … but I was there for work so I didn’t use the TV much. All staff members I encoutered were courteous and available when needed. For some …. these accomodations may be fine (especially if working more than staying in the hotel). As for me, I prefer to stay at a hotel where, at the very least, coffee is available in the morning, and everything in the room works as intended (regardless how often used or not .. i.e. tv remote).

Nice and clean

Safe

One of the words I would use to define my experience at this hotel would be, peaceful. I have only good things to say about my experience at this extended stay. The cleanliness of the room was a breath of fresh air compared to some other places I’ve been to in the past year. The ease of access to the fitness machines was nice - and quiet, which is also a plus. The laundry on site gave me one less trip to make out to a laundromat. The staff was always friendly, smiling and had a positive demeanor. They were super nice and they went out of their way to help me more than once. They even got me a better price point on my stay. I’d choose this place over any of the surrounding hotels 10/10 times😊

Very clean

Nice price

Fun, friendly staff. Took great care of me and my fur baby the entirety of my stay. The staff goes the extra mile to make guests happy and comfortable. The room was nice, despite its age. I never felt unsafe in this area of the city. Housekeeping was tremendously helpful as well.

Place was dirty and unkept. Looked like a home for refuges. Unable to check in past 10 pm. Phone in lobby door went to endless loop and no one available after 20 minutes of trying. How do you run a hotel like this?