Hamilton Plaza Hotel & Conference Center

Very nice, friendly and helpful staff. Easy walk to the GO bus station. Very comfortable bed.

Reasonable price.Staff are great.Room are clean.Place is easy access to area where I need to go.

Our first room was assigned on the second floor, but a problem with the lock mechanism prevented us from being able to open the door, so this had us reassigned to the seventh floor. The speed at which this issue was addressed and resolved was very quick, especially considering we were in town for an event and had to get changed and ready to go out shortly after our check-in. Our room was clean and neatly prepared. Even with the lamps, I found it to be a bit darker inside since there was no overhead lighting, however the bathroom had plenty of light for me to get ready for the event. Despite being aware of other guests on our floor, we were not disturbed by hallway traffic or neighbouring patrons. The front desk staff were attentive, helpful, and cheerful. The parking garage was a bonus, as I didn't have to worry about street parking or leaving my car somewhere out in the open. Would stay here again if I ever find myself in Hamilton for other events in the future.

Great location and value. Staff incredibly helpful.

Close to downtown venues, including the Lincoln Alexander Centre.

I stayed at this hotel with my partner and upon check-in, experienced the slowest and most chaotic check-in process I have ever dealt with. While the staff was nice, they couldn't locate my Hotwire reservation on either of their computers and 2 staff members were back and forth between me, their computers and the printer for approximately 20 minutes. The hotel itself has a stale, dated vibe. Those things I was willing to look past but I was not able to look past bug bites all over my partner that we discovered immediately after our stay. We were horrified to see that he had itchy bite marks in clusters all over his body (arms, ankles, wrists). The ordeal caused us a lot of stress and anxiety. We had to seal our clothes in bags until we could wash them thoroughly and we were terrified that we could have brought whatever pest home with us. After speaking with the GM, we were told that since no bugs were found in the room days later, that they would do nothing to compensate us. It’s clear that whatever bit him, was in that hotel bed. I would never stay in this hotel again or recommend it to anyone.

Very nice rooms and staff. Close to downtown. I go there all the time and never had any problems. Free breakfast is a bonus

Room had no heat. We were moved to another room and it had no heat. They ended up replacing the entire hearing unit in the second room before we got any heat

front desk service and parking service are not very friendly. room is small and old, parking lot is full and have to pay extra for 2nd car parking.

The location was convenient.