ITC Kakatiya, a Luxury Collection Hotel, Hyderabad

I had booked the Banquet hall for my son's 10th Birthday and was very disappointed with the Sales and Operational teams efforts which really caused me to run around all the directions and not enjoy or focus on my Son's most memorable time of his life. I would want others to ensure that you have all the things confirmed a day before and make sure that there is nothing you have to do during your special day. The overall experience was not as per ITC standard and the charm it had 5 years back is all gone and the management is least bothered. Hope with this message atleast help others to be aware.

Hello We visited ITC KAKATIYA IN MONTH OF OCT that time I havs decided if I visit hyderabad again will.visit kakatiya to enjoy haleem So when I decided to visit in feb I called Mr abhishek menon GM ITC KAKATIYA MR MENON A GENTLEMEN said sir plz visit anytime your haleem will be ready Such a kind words with lot of hospitality in those words Mr menon though was not able to meet us at 8pm Still he made sure that our visit to kakatiya would be up to the mark Thankyou Mr abhishek menon Mr menon asked Mr Abdul from in-room dinning that plz take care of joglekars So he came to serve us personally in pavilion Really 5 months back Mr Abdul was only person u served us Food and we enjoyed a lot Today also he served us haleem biryani along with khushi Haleem they never charged me at all Thankyou Mr Abdul khushi and Mr menon Really chicken biryani And haleem was over So before we asked to order some more Mt Abdul personally ordered for more chicken biryani And haleem without expecting a single penny , really they never charged us for that Thankyou all of them Amey joglekar

This hotel provided a terrible experience with unprofessional, rude staff, and filthy rooms, despite prior requests. Housekeeping was non-existent, and a promised early morning breakfast pack was not provided. Avoid this place; the service is disorganized, disrespectful, and completely fails to meet basic hospitality standards.

There is no proper response from the hotel or duty manager over the calls or emails. We are continuously following up with hotel team. To reach but there is proper response over the calls.

Room

Breakfast spread is not upto mark.