Residence Inn by Marriott Anchorage Midtown

We arrived at 3 am and were beyond tired and the hotel made our two-night stay with 3 little ones as easy as could be...perfect spot to recover and feel taken care of. The location is central and quiet. The staff was always helpful and responsive.

Spent almost $800 for 3 night just for the pool to go under “maintenance” the first night we got there and conveniently wouldn’t be back in service until the day we were supposed to check out. It was very frustrating. Staff was courteous, rooms weren’t bad.

Ok room

Front desk and pool was to cold

Good breakfast and spacious room.

I liked having a separate bedroom and kitchen facilities. The bed was not great and the lighting wasn’t good throughout the room.

Nice place to stay and plan your vacation from. Rooms are reasonably priced compared to downtown, free parking, free breakfast and rooms are large and have a kitchen. Overall a nice location and everything in Anchorage is just 3 to 5 miles away so a short drive. We stayed first two nights downtown, two in Denali and last two nights downtown. Only benefit to downtown is you can walk to restaurants and train. Otherwise you deal with large cruise ship crowds at downtown hotels and restaurants along with paid parking. We actually picked up car after staying downtown.

Charged but did not occupy the property. I would like a credit for the erroneous charge.

flexible with letting me select a floor and very easy to check in and out. Also gave the best info to get to my room faster.

The room had a smell. When i asked for extra towels I wasn’t given anything extra just the regular amount. Even the hallway and by the stairs had a smell to it.

I'm a Platinum Elite member and stay at Marriott almost exclusively when traveling work business or pleasure. This was one of the worst experiences ever (only one worse than this stay was one in Denver last year). The AC was broken in the rooms and it was 85 degrees in our room. We were not told this upon check-in and discovered it once we got to the room. When we went back downstairs to tell front desk staff to tell them the AC wasn't working in our room, the response was "You and everyone else." They told me we could have a fan for our room. I requested one be brought up while we went to dinner and was told ask when you get back. When we got back, I asked and they said they would look for one and bring it up. An hour later, I called downstairs and was told there weren't any left. After 3 hours with our windows open in the room, the temperature in our room only went down to 84. At 9pm, we drove to Walmart and bought our own fans just so we could sleep. I believe it was fixed sometime the next day or the day after. I honestly don't know as nothing was communicated. When we went to check out, I tried the AC in our room and it was working. The front desk staff was completely indifferent to any concerns we had. This hotel is in a very sketchy part of town and I honestly was surprised to see my rental car still in the parking lot each morning. The one positive I can say is that the place is clean as we saw so many people constantly cleaning throughout the day to keep it that way. For the amount of money charged to stay here (over $400 per night in late July) this was a terrible experience and I would never stay at this hotel again.