Sheraton Grand Mirage Resort, Gold Coast

The resort has a very grand, luxurious feel on arrival, and the room itself was comfortable and well-appointed. We really enjoyed the overall experience of relaxing here. High tea at Pearls Bar was enjoyable, not the best we’ve had, but still a nice experience. Cocktails by the pool bar were a highlight and made for a relaxing afternoon. The breakfast buffet was excellent, with a wide variety of options and definitely worth the price. The gardens were beautifully maintained, and we appreciated the cold filtered water stations on the hotel levels, which were a great touch.

It was quite difficult to secure two seats by the pool, and there was a noticeable wait of around 20–30 minutes for cocktails at the pool bar. While the resort presents as luxurious, some areas felt tired, with visible rust and dirt that could benefit from a refresh. There were also a few small details that felt out of place, like a robot vacuum left sitting on our floor when we arrived, which didn’t align with the overall luxury feel. Given the condition of some facilities, the pricing felt a little off, leaning toward overpriced for what’s currently offered.

The place is amazing. I ordered a coffee and it took 30 minutes to arrive, but it was good. The room service and reception were good, not great but definitely good. Usually, when you check out at a hotel, they ask how your night was and if everything’s okay, but here it seemed like no one cared.

Nice

Carpets smelled

The staff

The bedding and the food.

Position

Looking very tired Only one restaurant available for dining Not good

Smelled sooooo good on arrival , that beautiful Sheraton smell 💕

0

The location is good and close to sea world. Facilities are ok.

The room felt quite outdated and was not clean to an acceptable standard. There were visible spots and even hair on the carpet, which made the stay uncomfortable. The most unpleasant part of my stay, however, was the service at the restaurant during breakfast. Each morning, we had to queue for the buffet and wait to be seated, which is understandable—but the attitude of the staff made the experience worse. The receptionist was cold and unwelcoming, and at times made us feel as though we were inconveniencing them just by being there. It created an uncomfortable atmosphere and took away from what should have been a relaxing start to the day.