Quality Inn Post Falls - Coeur d'Alene

The breakfast was great, but some things were not warm. They didn't start setting up in time.

The staff wasn't very friendly. While eating breakfast, the front desk person turned on the TV very loud and no one asked for it to be on. Then he started to vacuum the lobby area while people were eating. Very inconsiderate.

Easy check-in

Room seems clean ish, all the bedding seemed worn out, staff wasn’t very friendly

The hotel was clean. It was a nice room except for one major problem when I stay in a hotel room I would like to be able to use the shower. I could not get the shower handle to turn. so I called the front desk. I’m not sure he understood what I was saying. I timed it 15 minutes later I walked up to the front desk and tried to explain to him I couldn’t get the shower to turn on. He followed me back to the room, which was real close to the front desk room 204. He couldn’t get the shower to work either. He beat on the handle and finally got it broke free and the shower worked, but this time I had already gotten dressed and on with my day so I did not get a shower in a hotel room. the gentleman working the front desk English was so bad. I could not understand him. I had him write things down, but apparently being foreign born, he’s not used to riding left to right, so it was illegible. what he was saying was”emon” over and over after a lengthy exchange and him trying to write it out, which was illegible he was trying to say email. He was unable to explain the bill. I stated I needed a refund cause I was unable to use the shower, but he did not I understand. He had charged me $50 for a deposit because I had a dog with me. The paperwork I received did not reflect the $50was being returned. but I still paid full price for the room because of his inability to speak/ write English. I would have a hard time referring this hotel to anyone expecting to have the minimal amount of service.

Quick & friendly check in. Surprised by the hot soup in the evening. Great breakfast too.

Our bath tub was clogged, men at the front seemed like they hated their job. Breakfast was okay. Hotel needs some huge upgrades, would of stayed somewhere else

Overall, the stay was okay, but I encountered some cleanliness and service issues. First, the cleanliness issue: when we entered the room, the comforter was not clean. I couldn’t take a picture of it, but I did take a picture of the table, which had residue all over it before we arrived. Second, the service issues: we requested a crib, but it took almost two hours and two phone calls to receive it. In addition, the phone in the room would not connect to housekeeping or the front desk, so I had to Google the number and call from my mobile on roaming charges just to get connected. Overall, it was a below-average experience. I’ve stayed in many quality inn many times, but this was the first time I’ve had these kinds of issues. On a positive note, the staff member on duty at night (the Indian gentleman) was very nice.

clean room, great staff and friendly people staying at site. only negative was that there is no elevator to 2nd floor which makes it difficult if you have a lot of luggage.

Confidently placed