Birch Hill Suites Extended Stay - Blue Ash

This place was a nightmare, would not recommend to anyone. All I can say if you like roaches, then this is your place. We had to leave and go book somewhere else. Never again.

Out Dated Outlets... Carpets had Stains. Burnmarks on bathroom floor where someone smoked in it. Paint chipped on walls. Furniture dirty and old and worn. Door Hard to open. Rubber strip bottom was torn. No Swimming pool. It was closed due to cracked foundation and drain area.

Walking up to the door all you could smell was Mary Jane, and yes I understand it’s legal there but should the worker be doing it while on the clock? And when got inside to the front desk, though she had visible hickies all over her neck she was sweet. Goto the room and smelled dirty there was some blue sticky stains on the floor and my son was to have surgery the morning pulled the sofa mattress out and the second you opened it the smell hit you, and it was either blood soaked into it or poop, there was no sheet on it so it was visible and I immediately left. When I called the front desk and I told her about the mattress was “ewwww house keeping should have caught that but thanks for calling and letting me know they need to fix that” that was it nothing else like let me get you a different room not that I would have taken it, but just the offer to try and make the situation better,, not just ewwwww, or just I’m so SORRY. So one sweet personality doesn’t make up for all that

Bare bones. No bedspread, no tissues, no glass to rinse after brushing. The refrigerator rattled when running. I had to turn it off. When I check out I was not asked about my stay - I would have mentioned these issues. It gets a 2 on K y because it was clean.

The bed was comfortable but the overall room/hallways needed a good cleaning. We won’t be returning. There wasn’t even a washcloth in the bathroom.

The dirtiest rooms, dusty moldy carpet, roaches and very unprofessional staff.

The place was infested with roaches, you seen them even in the daylight. Front desk staff was unfriendly and talked about everyone. The cops were there nightly and there were people sleeping in the hallways, with needles and needle caps laying all inbthe hall way on my floor. Nasty place all around.

Everything about this hotel was Terrible from the rooms to the staff.

We paid for 7 days and left after 2 fully accepting not to get a refund, that's how bad it was. Don't go here to recover from any surgery ...ever. while I tried to nap with my pitty (esa registered) the front desk continued to send weird staff members to enter my unit. I told them I was sick, in treatment. Had a surgical procedure and hubby booked the room for a week to keep the kids and babies outta my face so I can recover. Skinny older dude that checks ya in kept my id, after I asked for it. Ran a background cc heck on me a couple hrs past closing time. Then he said I'll be up to your room with. A key..I was soooo tired. I said excuse me sir you better not

I really enjoyed in hotel