Holiday Inn Express Hotel & Suites North Conway, an IHG Hotel

Could not check in, Hotel was on fire! Had to find another hotel.

Worst run business I ever experienced. Building was filthy. Broken snack and ice machines. Listed as handicap assessable. Pool access ramp was locked and they would do nothing about it after complaining. We both have mobility problems . Made any enjoyment very difficult. Regardless of this bad experience I tried booking again this September to see family again. We booked two nights hoping to at least enjoy that and maybe do a little swimming. I had confirmation number anticipating a little relaxation. Today I was sent an email saying my reservation was cancelled. No reason why. I tried to call the front desk as told to do. No answers on multiple calls. I called Holliday Inn reservation desk with very little help. They told me to call front desk. They eventually informed me that the hotel was closed until further notice. All they would do was book us 40 miles away at member's discount. That was not an acceptable resolution. Inconvenient for my intended stay. Also I am a member so I can get member's rate myself. Disrupting my plans 20 days before with no acceptable compensation is not good customer service. If the treat long time members that way I feel sorry that is not a member. I can also guarantee that NOBODY from the company will reach out to me. There is so customer service with this company. I will continue to try get some kind of resolution from the company and will go as high up as I can. Holiday Inn Thanks for nothing. Dave Ranelli Nashua NH

This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.

Location

Old and smelly

Bathroom is not cleaned and exhaust fan not working and shower curtain where smelly.

Air conditioning is not working,

Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).

Great stay

The location was good.

The room was dated, the ac was falling apart and couldn't regulate the ac because the know was broke. No waste paper basket in the bathroom. The rug in the room was stained and dirty.