Holiday Inn Express Hotel & Suites Beatrice by IHG

The property is clean and the location is good.

The staff and the manager.

The jacuzzi wasn’t clean

We stayed here while in town- we chose the king suite as it was the biggest room. Paid almost $170 for the room. I checked in and went up with our three kiddos to get settled into our suite. Upon opening the door to our hotel room, there was a man and all his belongings in the room. We were given a key to someone else’s room which put me and my three children in danger. We then had worries about the same thing happening to us. We went to the front desk and were informed “they don’t know how this happened” and they didn’t have any suites left over for our family and we couldn’t get a partial refund for the amount difference of the rooms even, offered us some points that are valid for their property. Very unhappy about this situation & what was supposed to be a fun relaxing evening in a big room turned into me crammed in a much smaller room and left worried someone would walk in on us.

The hotel is clean, comfortable and in a good location.

The problem lies in the fact that the staff is not trained and caused a huge, unnecessary debacle by not knowing how to process our payment correctly. Tony, the onsite manager is not knowledgeable and his communication skills are subpar. When he got frustrated with my request to release my funds on a hold that shouldn’t have been placed on my card, he hung up on me. Unprofessional and unacceptable. Will never give them our business again due to their overall incompetence.

The dining for breakfast was great!

Needed a chair for the tub the lady went immediately and found us one..very friendly and nice people

My room was very nice and clean. Staff was friendly and helpful. Would stay again!