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9.4 / 10 Guest Rating

Hotel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, Aude, 11000, Carcassonne, FR

Hotel de la Cité Carcassonne - MGallery Collection - main view

About the Property

Experience the charm and luxury of the Hotel de la Cite Carcassonne - MGallery Collection, nestled in the heart of the Historic Fortified City.

Spa & Relaxation
Unwind at our full-service spa, where indulgent massages and rejuvenating facials await. After a day of exploration, enjoy the steam room or take a refreshing dip in our seasonal outdoor pool.

Gastronomic Delights
Savor exquisite French cuisine at La Barbacane 1 étoile, or enjoy 24-hour room service for a cozy in-room dining experience. Don’t miss out on our vibrant bar/lounge for a relaxing drink by the poolside.

Comfort & Convenience
Stay connected with complimentary Wi-Fi and unwind in individually decorated rooms featuring premium bedding and flat-screen televisions. With convenient business services and a welcoming concierge, your needs are always met.

Book your unforgettable stay today and immerse yourself in the elegance of Carcassonne!

Facilities & Amenities

Meeting rooms
Full-service spa
Boat tours nearby
Electric car charging station
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from June to September. Pool access available from 8:00 AM to 8:00 PM.Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

Available Rooms

Suite, 1 Double Bed, Terrace - Photo 1
Suite, 1 Double Bed, Terrace - Photo 2
Suite, 1 Double Bed, Terrace - Photo 3
Suite, 1 Double Bed, Terrace - Photo 4
Suite, 1 Double Bed, Terrace - Photo 5
Suite, 1 Double Bed, Terrace - Photo 6
Suite, 1 Double Bed, Terrace - Photo 7
Suite, 1 Double Bed, Terrace - Photo 8
Suite, 1 Double Bed, Terrace - Photo 9
Suite, 1 Double Bed, Terrace - Photo 10
Suite, 1 Double Bed, Terrace - Photo 11
Suite, 1 Double Bed, Terrace - Photo 12
Suite, 1 Double Bed, Terrace - Photo 13
1/13

Suite, 1 Double Bed, Terrace

1 Double BedIndividually decorated roomInternet - Free WiFi 25+ Mbps Entertainment - 42-inch flat-screen TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Bathtub or shower, bathrobes, and slippersPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Terrace Suite-One Double Bed And One Single Sofa Bed

Non-refundable
Room Only
20% OFF$1,508.1

$1,206.48

Includes taxes & fees

Terrace Suite-One Double Bed And One Single Sofa Bed

Non-refundable
Breakfast Included
20% OFF$1,595.56

$1,276.45

Includes taxes & fees
Classic Room, 1 King Bed, City View - Photo 1
Classic Room, 1 King Bed, City View - Photo 2
Classic Room, 1 King Bed, City View - Photo 3
Classic Room, 1 King Bed, City View - Photo 4
Classic Room, 1 King Bed, City View - Photo 5
Classic Room, 1 King Bed, City View - Photo 6
Classic Room, 1 King Bed, City View - Photo 7
Classic Room, 1 King Bed, City View - Photo 8
Classic Room, 1 King Bed, City View - Photo 9
1/9

Classic Room, 1 King Bed, City View

1 King Bed215-sq-foot room with city views Internet - Free WiFi 25+ Mbps Entertainment - 42-inch flat-screen TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Bathtub or shower, bathrobes, and slippersPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

20 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Classic Room - a king-size bed, view of the city streets

Non-refundable
Room Only
20% OFF$604.35

$483.48

Includes taxes & fees

Classic Room - a king-size bed, view of the city streets

Non-refundable
Breakfast Included
20% OFF$697.61

$558.09

Includes taxes & fees

Guest Reviews

9.4
Exceptional133 verified reviews
AI Summary

Guests highly rate the beautiful location and frequently praise the friendly staff.

Categories

Cleanliness8.4
Service10.0
Location10.0
Room Quality9.4
Amenities8.9
Value for Money8.9
Food and Beverage9.4
Overall Experience10.0

Select topics to read reviews

J
Jean
Verified booking
family
Standard Room
Stayed in Sep 11, 2024

"Exceptional"

10.0

Great hotel in a not so convenient area

Helpful?
M
Michelle
Verified booking
Standard Room
Stayed in Sep 8, 2024

"Exceptional"

10.0

outstanding property

Helpful?
I
Ian
Verified booking
partner
Standard Room
Stayed in Sep 3, 2024

"Exceptional"

10.0

Location and quality . Welcoming staff truly good value

Helpful?
A
Alessandro
Verified booking
partner
Standard Room
Stayed in Sep 3, 2024

"Exceptional"

10.0

Great facilities and good location.

Helpful?
R
Richard
Verified booking
partner
Standard Room
Stayed in Sep 3, 2024

"Exceptional"

10.0

The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.

Helpful?
G
Gez
Verified booking
family
Standard Room
Stayed in Sep 2, 2024

"Good"

6.0

Great location and building , awesome food and restaurant staff, spa staff let it down as couldn’t speak any English at all which is surprising for a 5* hotel. Bathroom no extraction and water flooded everywhere asked for extra towels after 3 hours had to call them to get them as they had forgotten.

Helpful?
L
laurence
Verified booking
partner
Standard Room
Stayed in Sep 1, 2024

"Exceptional"

10.0

Wow what an unbelievable hotel with such amazing surroundings

Helpful?
J
Joshua
Verified booking
partner
Standard Room
Stayed in Aug 29, 2024

"Exceptional"

10.0

We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.

Helpful?
S
Sasha
Verified booking
Standard Room
Stayed in Jul 22, 2024

"Breathtaking views!"

10.0

This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful. Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!

Helpful?
L
Lorraine
Verified booking
Standard Room
Stayed in Jul 11, 2024

"Stunning hotel "

10.0

Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.

Helpful?