Camino Real Zaashila Huatulco

Fantastic location, great beach and pools with perfect weather for our entire vacation. The Camino Real resort was wonderful; we were treated very well by the friendly resort staff, and I wouldn't hesitate to return in the future.

Great location with beautiful pool and sheltered beach. Very good pool cafe, restaurant and bar, and a nice Starbucks ‘library’ too. However, bedroom disappointing - needs investment to bring it up to the standard of the rest of the place. Bathroom a bit smelly annd air conditioning noisy. But if you get a modernised room, go for it!

Cons: Initially bathroom was not clean, mattress too hard and the hotel need some renovations! Some personnel (beach towel lady and reception) with bad attitude, Noisy and you can hear other rooms Pro: good location and Hugo (bell boy) was really helpful

I suggest the Park Royal down the road of Dreams! Camino Real is inadequate in every way. Cold water showers. Hard beds and pillows.

A beautiful, tucked away property on a stunning beach! We walked the length of the beach past other resorts and felt this place stood out from all the others. We didn’t do the all-inclusive and discovered that the food was good but overpriced ($50 CAD for the breakfast buffet). As others say, the rooms are dated (2-3 star) but the grounds are 5 star. Staff were nice and attentive, getting taxis into town was easy. It’s a quiet location - we’re in our late 30s and felt young at this resort. Some pros: awesome, fully equipped gym with new & clean equipment (full rack of weights, 2 great spin bikes etc), renovated common areas, and a tennis court which wasn’t clearly advertised but made our week!! (we played nearly every day, the surface is like artificial grass). Downsides: the Starbucks was more expensive than at home and opened too late (9 am) and the towel service was quite frankly bizarre, we didn’t have our room towels replaced once in 8 days and they would randomly confiscate dirty ones. Otherwise we enjoyed our stay and would highly recommend!

I hate to say it but this hotel is not great :( I know, I know and yes I love Camino Real Hotels but this hotel feels like it was built in the 90’s and never updated or maintained. Now don’t get me wrong, they have a few updated 4 star amenities like the coffee shop and the beachfront restaurant but other than that…it’s probably a 3 star resort at best and that’s a stretch. Where do I start…so I’ll go with the hotel room fist, it’s bad, like real bad. We had a beachfront room, with pool and the view is spectacular but not the room. The sliding door lock to the beach and pool was broken. The latch lock to the front door of the room, also broken off. The mirror had rust spots all over it and the sink drains were also rusty. The room has zero USB ports and oddly enough no towels lol. We had to call twice to have towels brought to our room after the daily cleaning. Then they would only bring bath towels, no washcloths or hand towels..had to request those separately. While we’re on the subject of towels..let me share another frustration..Pool Towels. So to get a pool towel you need to have a “towel card” which is turned in for 1 towel, that’s it. Now at the end of each day you must return the towel for your card or you get charged..additional if you don’t have your towel cards at checkout..charged. We left ours in the room and had to go get them to checkout, crazy. Folks tbh, the pool is a hot mess, I’ve never seen such dirty pool water, and the hot tub, the WORST I’ve even seen in my life. I think the pool filtration is messed up because it appears they no longer use it the way it was designed to overflow into a basin and filter but whatever..it’s gross and you have an ocean to enjoy. The service at the pool was a solid “F” grade imo. In 4 days we were only approached by a waiter 1 time and he gave us a menu and never came back lol. The beach bar is nice but needs refreshed and that’s where we had to go and order drinks. Now onto the restaurants. The beachfront restaurant was great and the food wasn’t bad so that’s a win, finally! The breakfast restaurant is also really good and the breakfast buffet is fantastic. However dinner at the restaurant is so bad. We had a Oaxaca speciality our first night called “Tlyudays” and they were terrible. We also had a couple who live in Oaxaca with us..they were embarrassed and said it was the worst they had ever had. You literally needed to borrow someone else’s teeth to try and bite through the tortilla, Hard As A Rock. The gym was okay but overall the place need updates and just general maintenance everywhere. From missing thresholds on doors and areas that need repainting to safety hazarded level cracked walkways. I’m guessing corporate ownership is okay with this mess. The only saving grace I could find were the people. Most were very kind and very helpful. In summary, if your budget allows, pass on this hotel and stay somewhere that’s actually been taken care of. I’m a world traveler and ownership does not care about this property. If I could my videos…no one would ever stay here. CaminoReal - Do Bettery

See photos on next post of mouldy room. Outside sidewalks cracked and heaving, high tripping hazard, hotel very poorly maintained, restaurant food terrible, complained about mould several times, wanted to clean room , we refused and demanded a new room on day 4 of 5. Got really sick in chest from breathing mould. Room air conditioner broken, said they fixed it, they did not.

Beautiful location on a picturesque bay. Unfortunately the hotel is old, tired looking and badly in need of maintenance. A two star rating would be generous. If you are not in good physical shape do not stay here. Built on a mountainside, stairs (some without handrails) are everywhere along with steep pathways. The cement has been pushed up by tree roots on some paths, creating significant trip hazards. We are staying with three other couples and all but one of us had room maintenance issues. The restaurant is of poor quality and fairly expensive. There is no ice readily available and no ice buckets in rooms. If you want ice you must take a glass to the bar and ask the bartender for ice. The room rates seemed too good to be true, but after our stay we all felt a bit ripped off.

Fantastic stay at Camino Real! The beach and pool are amazing. Very friendly service from all staff. Loved having a room with a private plunge pool. We’ll definitely be back!

The hotel is beautifully designed and located in a stunning setting. Unfortunately, these are the only positive aspects I can mention. The grounds are poorly maintained. The walkways to the rooms are made of stepping stones that are broken, uneven, and protruding from the ground, creating a serious safety hazard. I stumbled over them a few times. The room is in very poor condition and look shabby, as does the private pool. Instead of repainting the rooms properly for the season, only certain spots were touched up, and the paint color does not match the original white. The result looks awful and careless. Bathroom fixtures are in terrible condition — not only outdated but also misshapen. The bathroom door handle was covered in brown residue from years of not being cleaned. I partially cleaned it myself and reported it to the manager; it was eventually cleaned, but no other door handles were addressed — only the one I pointed out. The bed linens were stained and no longer white, but rather gray from years of use. Towels were another major issue: in the room, it was often impossible to have them replaced, sometimes forcing us to simply air-dry ourselves. Pool towels were never available. Restaurant service is extremely slow, despite the food itself being very delicious. Staff appear in no hurry to serve guests. On our first evening at the on-site restaurant, we waited an hour and a half just to receive our appetizer. We did not dine on the premises again after that experience. It is also unclear why it is impossible to get a sandwich before 11:00 a.m. at the café — and even at 11:00, it is not always available. The beach was never cleaned. Pieces of garbage we noticed on the first day were still there on our last day (day 12). Over twelve days, no cleaning was done. The palapas are dilapidated, with sections of their roofs missing. While employees are polite and smile, they are ultimately unhelpful. Requests are acknowledged and then ignored — staff simply disappear and never follow up. Asking for assistance proved useless, as nothing was ever delivered. I requested a meeting with the manager Omar Gil multiple times and was assured by the front desk staff he would contact me. During our entire 12-day stay, we never heard from him. Oaxaca was a wonderful destination; unfortunately, our experience at this hotel was disappointing. Regardless of Omar Gil’s response to this message in 12 days he never made the effort to contact me personally. And at this point it’s not needed. We will not give this hotel another opportunity to prove they could do better, as we will never stay here again. My vacation time is too valuable to give a hotel a second chance. They should have been prepared to provide an excellent experience from the very first stay.