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9.4 / 10 Guest Rating

Four Points by Sheraton Surabaya, Pakuwon Indah

Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216, Surabaya, ID

Four Points by Sheraton Surabaya, Pakuwon Indah - main view

About the Property

Discover the perfect blend of comfort and convenience at Four Points by Sheraton Surabaya, Pakuwon Indah.

Recreational Oasis
Dive into relaxation with our stunning outdoor pool, providing the ideal setting for unwinding after a day of exploration.

Culinary Delights
Savor delectable dishes at our on-site Djaman Doeloe Restaurant and unwind with your favorite drink at the bar/lounge, ensuring every meal is a memorable experience.

Exceptional Amenities
Enjoy complimentary wireless internet access, a 24-hour front desk, and roundtrip airport shuttle services for your convenience. Each of our 310 air-conditioned rooms is equipped with modern amenities to make your stay truly comfortable.

Elevate your travel experience and make your reservations now at Four Points by Sheraton Surabaya, Pakuwon Indah!

Facilities & Amenities

Health or beauty spa nearby
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 6:00 AM to 8:00 PM.Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Parking height restrictions apply. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional139 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the delicious food.

Categories

Cleanliness9.2
Service9.9
Location9.2
Room Quality9.2
Amenities9.3
Value for Money9.2
Food and Beverage9.7
Overall Experience9.7

Select topics to read reviews

S
susys611
Verified booking
Solo travel
Standard Room
Stayed in Nov 25, 2025

"Satisfying experience"

10.0

Nice hotel with excellent service and nice breakfast. Friendly staffs make this hotel always the first choice when returning home. Good job !!

Helpful?
7
721eliah
Verified booking
Business
Standard Room
Stayed in Nov 21, 2025

"Fourpoints Pakuwon The Best Hotel in Surabaya"

10.0

One of the best hotel in surabaya, very warm staff, marvelous food, also the hospitality was great as well. Thank you for greatness

Helpful?
4
487susantow
Verified booking
Business
Standard Room
Stayed in Nov 20, 2025

"A very great experience from check in to out"

10.0

The staff are doing great, a very high standard level of services that every Hotel in Indonesia need to take care. The staff will make sure you will have a very great experience from check in to check out…

Helpful?
D
degusj
Verified booking
Family
Standard Room
Stayed in Nov 19, 2025

"Great hotel"

10.0

Great room, great services from staff and great food, best breakfast with chef complimentary every morning. Proud to be member MarriotBonvoy

Helpful?
0
0stevans
Verified booking
Solo travel
Standard Room
Stayed in Nov 18, 2025

"Always great experience"

10.0

Always satisfied with the service and experience in this hotel. Since i visited for business trip, they upgrade my room to the bigger room with separate working room. Really appreciate the gesture and definitely coming back here again whenever i am in town

Helpful?
1
163budiw
Verified booking
Business
Standard Room
Stayed in Nov 13, 2025

"All good"

10.0

All good - hospitality, room, cleanliness, morning breakfast lot of options and good, close to shopping mall, good for meetings and exhibitions

Helpful?
1
178mochamads
Verified booking
Family
Standard Room
Stayed in Nov 9, 2025

"Comfort room, clean, friendly staff and nearby pakuwon mall"

10.0

Excellent stay with the four points hotel for 2 days. Comfort room, clean, friendly staff and nearby pakuwon mall. Keep it up 4 Points Hotel Team!

Helpful?
N
neanguneantBANDUNG, WEST JAVA, JAVA
Verified booking
Business
Standard Room
Stayed in Nov 4, 2025

"Excellent Place to Stay"

10.0

The food is great, the location is great because its located next to pakuwon mall. Room is tidy and spacious, city view makes it better

Helpful?
N
Nympmtay
Verified booking
Family
Standard Room
Stayed in Nov 2, 2025

"Clean and comfy"

10.0

Super clean, very comfy bed and pillow, friendly and helpful staff, nice breakfast and I love live music in breakfast place every Sunday (traditional mixed modern band)

Helpful?
M
mozandatiarad
Verified booking
Family
Standard Room
Stayed in Nov 1, 2025

"3-Night Stay at Four Points Pakuwon Indah Surabaya"

10.0

My family and I had such a lovely stay at Four Points Pakuwon Indah Surabaya! From check-in to check-out, everything went smoothly and the staff were super friendly and helpful. The room was clean, cozy, and comfortable. We really enjoyed the breakfast, there were plenty of tasty options and everything was fresh. My mom especially loved spending time at the gym and the swimming pool, both were well-kept and had a nice vibe. One of the best things about staying here is the direct access to Pakuwon Mall, which made it so easy to shop, eat, and explore without needing to go far. Overall, we were really happy with our stay. The great service, good food, and convenient location made our trip even better. We’d definitely come back again next time we’re in Surabaya!

Helpful?
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