Extended Stay America Suites - Atlanta - Lithia Springs

Elevator broken, street lights out in back, dark parking area, loud business district, a lot of traffic, no parking. Room was dirty. There was a dishwasher, but no dishes, no cups, not one fork. I called the desk to ask about dishes, but got no answer. The dishwasher had food in the bottom. Hair in bathroom, dirty walls, dusty TV with smeared screen. There was an empty soda bottle on floor under the bed. I had been in the room just a few minutes when my phone alerted me to a charge on my debit card. The desk was trying to charge me again for the room, which I paid through booking.com two days prior. I had 5 nights booked, and I paid $125 for a pet fee. When I couldn't get anyone at the desk for a second time by phone, I called the after hours number. Still got nobody on the phone. I left the hotel and went elsewhere. I called the next morning to speak to a manager. Someone took my message, but no manger ever called me. I had photos of the dirty room plus a video of my bedside lamp which blinked like a strobe light when turned on. I decided to send that to customer service via email, and I asked for a refund. One month later, I did receive a refund.

Everything

Elevator wasn't working at that time of my stay

No Elevator

Easy access

Some the most rude, inconsiderate,loud people that had no concept of time wars so ever. Got woke at 2am every night kids running up down the halls music blasting. It was the shittiest stay I have ever had anywhere in the United States

Location,

The TV was not working, no maintenance staff on the clock and the front desk clerk was not able to fix the TV , the elevator was non working , we were on the first floor which all rooms were booked, my husband was in a wheelchair post bilateral ankle and knee surgery thus no way to go up the stairs to change rooms.

It had a kitchen

I had to wait 30 mins to get service after driving 5 hours. Then the elevator didn't work...the breakfast wasn't good everyone don't drink coffee....the tub was dirty...had to clean it out myself got products from the front counter.How am I cleaning out a room I paid for that's terrible ³