DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Room was comfortable and clean. The staff were friendly and accommodating. It’s close to the things I want to do. I have stayed here before and will stay here again.

Everything was great except the hallways smelled musty with stains on carpets. We really liked the shuttle service. Room was fine, no issues. Parking was convenient. Would stay there again.

First the with the exception of one afternoon young man the staff is excellent. The shuttle team were fantastic and very accommodating. if i owned a business I would hire them. However the hotel is in poor condition. We had to change rooms because of a very over used bed. Others we talked also had switched from their initial rooms for other reasons. Electrical outlets were loose in both our rooms to the point of a potential fire hazard. General maintenance is lacking in rooms and the facility in general. Our first refrigerator was so iced up it did not cool foods. Second fridge has poor seal causing excessive moisture and water in fridge. Overall the hotel has the potential of having much to offer but in its present state of repair it would lead me to seek an alternative site when we return to Cleveland. In it’s current state it does not reflect well on the Hilton brand. Since we were here for medical situation a poor hotel stay was one thing we did not need.

This is my 3rd stay and I’ll probably be back! First …. the staff is great!! But the hotel is not in the best shape. We’ve had toilet issues twice and had to switch rooms the last stay. Fixtures and carpet are old and worn in the room. Beds are comfy and you can’t beat the location …. everything in walking distance! It’s a no frills kinda place with a friendly and attentive staff!

The room was clean. However, the common area of the hotel needed cleaned.

All good. The restaurant was incredibly empty on a Sunday night, so that was unfortunate, but my meal was very good just the same.

Everything was Perfect! The staff was some of the best ar any hotel I've ever stayed in. Friendly, Personable, ... Awesome!

Rooms were clean

Great room great location

Bedding had stains on comforter looked like blood. Bed was springy and uncomfortable garage elevators were out of service. Furniture in room had what appeared as a stain. Bathroom was not the cleanest.