Bourbon Orleans Hotel

Everything about our stay at the Bourbon Orleans was wonderful. Clean, quiet, perfect location, wonderful service, and all at a reasonable price. This is our new choice for NOLA visits.

A block off Bourbon Street and two blocks from Jackson Square, this hotel was the perfect location. They have valet parking if you do bring a vehicle, but a very wonderful, unique experience. The hotel is clean and luxurious, and despite being a block from Bourbon Street, noise was never a problem during our five night stay. We would absolutely recommend this hotel again to anyone visiting New Orleans.

Pool was fabulous. Room was clean, spacious and comfy.

We didn’t care for $50 charge to check in early. We had to get our luggage stored to get to a tour and I wasn’t thrilled with $50 charge.

The location was perfect. Close to the action but also far enough away that we could decompress. Restaurants, shops and historical places all within walking distance. The bed and pillows were comfortable and the shower was awesome. The room was clean and refreshed every day when I returned. The staff was so friendly. The lobby smelled awesome. The rates were very reasonable and it was worth every penny.

A pretty and very clean hotel in the Quarter. The amenities were nice but the pool area was outstanding and quiet. Our poolside rooms were quiet and we slept well. A nice gym that was easy to work out in but it did not have a lot room. I will return to this hotel on our next stay.

What a lovely hotel. I can’t imagine a better location. The service is impeccable, the staff friendly and helpful. If you have the opportunity, ask to see the ballroom. It is stunning. Our room was clean and comfortable. I highly recommend this hotel.

My college roommates and I have been coming to New Orleans every year for the past 16 years. We always stay in the Balcony Corner Suite because it gives the three of us plenty of room to spread out, and the balcony is hard to beat. The suite has two upstairs sleeping areas (one is a pull-out sofa), but there’s enough space that everyone can have their own corner of the room. After a day of walking around the Quarter, we usually end up on the balcony watching the crowds below. The people-watching is second to none. Bourbon Street can definitely get loud, but the soundproofing in these rooms is much better than you’d expect. You can still hear some of the activity outside, but it’s never been enough to bother us. We love this hotel and wouldn’t think about staying anywhere else for our annual guys’ trip.

We pre paid for our reservation through Delta Stays American Express on Feb. 17th for deluxe king room, all paid. On arrival I tried to show the front desk lady my receipt and she did not want to see it. She then tried to offer us an upgrade to a balcony room for $220 a night, we declined as we are retired and on a budget. We then went up to the deluxe king room and it had malfunctioning wooden blinds and I knew I would not be able to sleep if you could not close them. We proceeded back down to the front desk and said we would take the upgrade if it had black out drapes and it did. I told her again about the prepay in February and she assured me it would only be the difference between that and the upgrade. The upgrade room was clean but extremely noisy. Very hard to sleep. On checkout 6 days later I asked for a receipt and was told It would get emailed to me. I verified the email address with her too. I then finally got back home and logged on to my email and no receipt! I then log on to my American Express and see I was double charged! I then proceed to try and call the hotel. I was treated with rudeness and routed to accounting/billing in which no one ever answered and the voice mail was always full. I placed over 10 calls to hotel trying to get this issue resolved over 2 days and finally decided to let American Express handle it as I had no other recourse. I filed a dispute with them over the charges. Breakdown: Original payment $1,272.46 on February 17th $1,727.28 on June 1st We should only have been charged the difference between what we originally paid and the upgrade which would be $454.82 I never would have had to file a dispute had the employees been on the ball. I even finally asked to have a manager call me and was told that they would but it never happened. This was extremely stressful. One last thing, the male employees were polite and smiled but the front desk women were extremely rude and NEVER smiled.

The location was wonderful. The room with balcony was great. There is a magnifying mirror in the bathroom, which I appreciated for makeup. The pool was relaxing and they came around and asked if you wanted drinks. The bar downstairs has nice music at night. When you enter, the marble stairs and the lobby are beautiful. We had a very enjoyable stay.

No Water pressure and no hotwater. If you let the water run for about 30minutes before you take a shower it will be warm. Had problems with the toilet not flushing properly. They don't have a water bottle vending machine and wont give you bottles of water at the front counter.