Bourbon Orleans Hotel

Our room was small but perfect for what we needed, comfotable, clean, excellent location and very friendly, helpful staff

There was nothing we didn’t like

This hotel offers beautiful accommodations in a handy location. The atrium is stately and inviting, concierge services are available, the courtyard pool offers guest privacy, breakfast or supper are available at the in-house restaurant Roux, and music and drinks are available at the in-house bar. The rooms and hallways feel upscale. Four tips: 1. We flew in, stayed for 7 days, and didn’t rent a car, so we relied on lots of walking and the city bus and trolley system. Go to the RTA Le Pass online and for $9 you can get a 3-day unlimited pass. Otherwise, it’s just $1.25 per one-way trip (per “line” - so an additional $1.25 for every bus or trolley connection to jump off one line and take another line to complete your trip) - but have exact amount of you’re using cash- they don’t make change. 2. To save a bit of money for some meals and drinks, we opted to get food, meals, and drinks at the nearby Rouse’s Market grocery store just around the corner from the hotel. Very reasonable prices and great selections. 3. The WW2 museum is just a 30 minute walk away. We recommend giving yourself 4-5 hours to see everything while also allowing yourself time to see the movies, too. We took the trolly system there and then walked back - walking 15 minutes, stopping for supper, and then walking the remainder of the way. 4. You are close to the beautiful St Louis Catholic Church (which means you’re also near Jackson Square) and they still perform masses. We attended the Sunday 11 am mass and it is worth going if you are Catholic. One warning: We arrived on a Friday night and literally had just a trickle of water for showering the next morning, but were told there were 100 people checking out that morning - so high volume simultaneous shower usage. Then, a week later on Friday morning, our checkout day, we had pretty good volume of water but it was all ice cold - no hot water. So there are hot water issues of some kind. But we’ve stayed in other parts of the country in historic buildings and districts like this and have experienced similar water issues and we just write it off as a minor First World inconvenience.

We had issues on our room. It was decided to move us to another room. Check and find same issue with hot water in 2nd room. Get moved to a 3rd and final room. James and Jaquan were very helpful with getting us moved and understanding why we checked hot water in 2nd room before we unpacked. Everyone at this hotel have been helpful and friendly.

Location is great - round the corner from Bourbon Street, but we were not disturbed at night by the activity. It's an easy walk to many of the great locations. the staff were all really nice and helpful and friendly. The room was fine. A fair size overall, and comfy beds. Decent size bathroom. The pool area is also nice with good sun loungers, although most of the area is mainly in shade due to the pool being surrounded by the building.

We were on the 6th floor, and the walls were slanted at places reducing the usable space. Our window looked out onto the swimming pool, however the window was so dirty you could barely see through it. There are shutters over the windows, so that cut out some light that came in during the morning but not all of it. Hanging space good (no shelves). The power of the shower was poor, and it took several minutes for the water to be warm enough to stand under. There are no shower facilities to use if you need to later in the day, if you have already checked out of your room.

Overall 10/10. The location was great. The hotel staff were friendly and helpful. The cleanliness of the hotel common areas and room was superb. Definitely would stay again. The pool area was nice but didn't use. I loved the water and coffee stations.

Overall experience was great!! Food, drinks, cleanliness, entertainment and staff absolutely made this experience a 12/10. Shout out to Philip :)

The hotel is gorgeous. The location was perfect for seeing everything. The music in the hotel was great. The service was very good. Everyone was friendly and helpful.

Location

They did not do the room service until 5 pm and than it was too late , room was small and very expensive compared to the quality

The staff was exceptionally friendly. The room was cozy and comfortable. The pool and pool area were nice and relaxing.

I wasnt pleased with my additional charge due to I had to change from king size bed to double queen beds. Also, I had to change my room due to a bad odor and smell like bad sewage. I feel like due to the inconvenience of changing rooms I should have been compensated and not pay additional $30.

I just found this comment card from Linda W. I took my wife to New Orleans back on our 20th Anniversary. This was her first time there and I would like the Bourbon Orleans for making it such a great experience.