Bourbon Orleans Hotel

Great hotel, friendly staff, clean and perfect location

Nothing

Great experience. Dee was very helpful

The hotel was recently renovated and the room was in good condition. The problem was with hot water - we had none! After several calls and a visit to the front desk we had lukewarm water in the room. The mediocre service level and lack of hot water are reasons I’ll never stay at this hotel again.

First time to New Orleans the hotel is located in the French Quarter and is close to everything. The hotel is lovely, staff are friendly and we will definitely visit again.

Lovely hotel with a brilliant location, the major downside is the customer service was terrible. I booked this for a works VIP holiday for 20 people and not only was it disorganised, but they did not solve any of the problems I raised to them on the first morning. The showers had bugs in, breakfast service was slow and the staff were rude, 2 rooms were meant to have upgraded amenities in them which were put in the wrong room and not corrected when I informed staff, we got accused of being in the pool after hours (I assume as we were a large group), the tried to invoice us for breakfast that we had already paid for, one person walked into a room unblocking a toilet that had no issues (leading us to assume someone blocked it when cleaning it), the showers were cold and another person had money stole from their room whilst out for the day. Overall, highly disapointing experience

Generous room but average bathroom, which was due an upgrade.

The pool area was great but it wasnt appreciated that the pool area would be privatised one day such that we couldnt use it!

Close proximity to everything, beautiful decor, great friendly staff

Really sub-standard rooms served at the same price as beautiful rooms and the staff (Director of Rooms Mr. Vogt included) kept telling us that's what we booked!!!! No one tried to fix the items broken either. And what's with the exhaust fan timer in the bathroom set at 10 seconds??? Why do I need to dance in front of it every 10 seconds to keep the poop smell out. Sadistic setting I say We were never made to feel welcome, the staff treated us like a burden. I will never stay here again and will never recommend this property. THE ONLY good thing in the hotel was Ron the concierge. Super helpful and pleasant

Excellent location French Quarter, near Bourbon Street. Also a lot to do close at walking distance including museums, jackson square, local stores, Cafe Du Monde, libraries. Best option to get there is via Uber, no need to worry regarding parking which is expensive in the area. Rooms are very nice. Hotel is clean, well kept and with an updated style while keeping their roots. It was a busy time, lots of weddings and things going on, I had an excellent time.